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Flight Refund

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  • 25-05-2018 7:25pm
    #1
    irishmoss
    Closed Accounts Posts: 194 ✭✭


    i had booked a flight to to travel on the Friday of the bad snow in March with Aer Lingus.

    They cancelled the outgoing flight and the next available flight out was on the Sunday. I was flying back to dublin on Tuesday morning. Decided not to go as it would have been too short a stay. Aer Lingus have now refunded but only got the first leg back and nothing for return.

    Do I have any rights as regards getting a refund for the return leg?


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    #2
    Cheshire Cat
    Registered Users Posts: 2,277 ✭✭✭Cheshire Cat


    irishmoss wrote: »
    i had booked a flight to to travel on the Friday of the bad snow in March with Aer Lingus.

    They cancelled the outgoing flight and the next available flight out was on the Sunday. I was flying back to dublin on Tuesday morning. Decided not to go as it would have been too short a stay. Aer Lingus have now refunded but only got the first leg back and nothing for return.

    Do I have any rights as regards getting a refund for the return leg?

    Did you book a return flight or did you book the two legs separately? If it was booked as a return they should refund the whole thing. If the return flight was booked separately, I'm afraid you are out of luck.


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    #3
    johnbannon
    Registered Users Posts: 12 ✭johnbannon


    you should get the full amount back for whatever you booked, whether its a return on single


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    #4
    irishmoss
    Closed Accounts Posts: 194 ✭✭irishmoss


    Thanks, yes I booked a return flight together with the outgoing flight. I will ring them back up.


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    #5
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    Did you request a refund for the return journey as usually they will provide a refund for all flights on the same booking reference, but you do have to request it

    https://www.aerlingus.com/support/forms/disrupted-flight-refund-form/

    On the snow cancellations they possibly gave automatic refunds, but if the return flight operated an automatic refund would not happen and you'd need to apply for it.


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    #6
    irishmoss
    Closed Accounts Posts: 194 ✭✭irishmoss


    CeilingFly wrote: »
    Did you request a refund for the return journey as usually they will provide a refund for all flights on the same booking reference, but you do have to request it

    https://www.aerlingus.com/support/forms/disrupted-flight-refund-form/

    On the snow cancellations they possibly gave automatic refunds, but if the return flight operated an automatic refund would not happen and you'd need to apply for it.

    I filled in the form online but OH had to call them last week as there was no sign of the refund. They refunded the outbound flight and seats booked but not the return leg all had the same booking reference. Will call them again, thanks


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