Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Mobile top up - error via bank top up

Options
  • 30-05-2018 11:24am
    #1
    Alanbt
    Registered Users Posts: 1,149 ✭✭✭


    Hi.
    When trying to top up my daughters phone yesterday I selected the wrong provider. She has moved to three but I selected meteor.

    Can I get a refund for this?

    Thanks


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Alanbt wrote: »
    Hi.
    When trying to top up my daughters phone yesterday I selected the wrong provider. She has moved to three but I selected meteor.

    Can I get a refund for this?

    Thanks
    Hi Alanbt, 

    To arrange this refund you will need to send an email to customercare@eir.ie and include the full name, provider, the channel you did this through, date and time and a screenshot of the bank account from where the money was taken as proof of payment. 

    They will investigate this for you and get back to you.

    Thanks 

    Tracey 


Advertisement