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New phone line connected - what speed can I expect?

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  • 05-06-2018 11:39pm
    #1
    msmx5
    Registered Users Posts: 475 ✭✭


    Hi 

    I've just had my phone line connected and broadband activated.

    Speeds are lower that I expected @ at 21Mb down and 700k up according to the modem DSL line info page. On a wired connection I'm getting 19-20Mbps down and lucky to get over 500Kbps up.

    I'm just wondering if this is the best I can expect or is there an "upgrade" to the line that happens after the initial install?

    M


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    msmx5 wrote: »
    Hi 

    I've just had my phone line connected and broadband activated.

    Speeds are lower that I expected @ at 21Mb down and 700k up according to the modem DSL line info page. On a wired connection I'm getting 19-20Mbps down and lucky to get over 500Kbps up.

    I'm just wondering if this is the best I can expect or is there an "upgrade" to the line that happens after the initial install?

    M
    Hi msmx5, 

    Thanks for contacting us here. 

    There is no standard upgrade that happens after an installation I'm afraid. 

    You can view some helpful tips for broadband speeds here If you are still experiencing issues and want further assistance our support team on 1890 260 260 will be happy to help you. 

    Thanks

    Tracey 


  • Options
    #3
    msmx5
    Registered Users Posts: 475 ✭✭msmx5


    eir: Tracey wrote: »
    msmx5 wrote: »
    Hi 

    I've just had my phone line connected and broadband activated.

    Speeds are lower that I expected @ at 21Mb down and 700k up according to the modem DSL line info page. On a wired connection I'm getting 19-20Mbps down and lucky to get over 500Kbps up.

    I'm just wondering if this is the best I can expect or is there an "upgrade" to the line that happens after the initial install?

    M
    Hi msmx5, 

    Thanks for contacting us here. 

    There is no standard upgrade that happens after an installation I'm afraid. 

    You can view some helpful tips for broadband speeds here If you are still experiencing issues and want further assistance our support team on 1890 260 260 will be happy to help you. 

    Thanks

    Tracey 
    OK Thanks


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    msmx5 wrote: »
    eir: Tracey wrote: »
    msmx5 wrote: »
    Hi 

    I've just had my phone line connected and broadband activated.

    Speeds are lower that I expected @ at 21Mb down and 700k up according to the modem DSL line info page. On a wired connection I'm getting 19-20Mbps down and lucky to get over 500Kbps up.

    I'm just wondering if this is the best I can expect or is there an "upgrade" to the line that happens after the initial install?

    M
    Hi msmx5, 

    Thanks for contacting us here. 

    There is no standard upgrade that happens after an installation I'm afraid. 

    You can view some helpful tips for broadband speeds here If you are still experiencing issues and want further assistance our support team on 1890 260 260 will be happy to help you. 

    Thanks

    Tracey 
    OK Thanks
    No problem at all. 

    Thanks 

    Tracey 


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