Visa debit card problem

doolox

I used my Visa Debit card to pay for groceries in Tesco Liffey Valley on the 1- jun -18 and the card was declined. I attempted to pay three times and still declined. I then had to withdraw cash and pay in cash for my purchases. When I checked my account it showed three withdrawals of €39.92 which have not been resolved on my account. The customer staff desk at Tesco say that these are ghost transactions and should be cancelled and the money refunded on my account. I realise that Visa had a big outage on the 1st June but when will my money be refunded into my account?

Bank of Ireland: Darren

doolox wrote: »

I used my Visa Debit card to pay for groceries in Tesco Liffey Valley on the 1- jun -18 and the card was declined. I attempted to pay three times and still declined. I then had to withdraw cash and pay in cash for my purchases. When I checked my account it showed three withdrawals of €39.92 which have not been resolved on my account. The customer staff desk at Tesco say that these are ghost transactions and should be cancelled and the money refunded on my account. I realise that Visa had a big outage on the 1st June but when will my money be refunded into my account?

Hi there,

Thanks for getting in touch with us here.

Any transactions like this should fall off your account automatically once the transaction is fully processed. Depending on how the retailers bank processes the transaction it can take up to 5 working days for the amount to fall of the account.

Thanks again,
Darren.