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New modem

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  • 07-06-2018 11:22pm
    #1
    peejay1986
    Registered Users Posts: 1,756 ✭✭✭


    We've been Eir business fibre customers for a few years now and throughout that time been using the standard F1000 modem. However lately it has need resetting a lot and I find it not saving settings quite frequently. I also find the range to be fairly poor.

    I have raised the issue a few times with customer support but am always asked to do the same troubleshooting steps to no avail. I never get any further.

    How do I go about getting one of the newer models of modem that either provide?

    Or alternatively, are there any recommended third party solutions?


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    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi peejay1986,

    If you contact our Technical support team on 1890 260 260 they can arrange to send a new modem to you.

    Thanks,

    Sarah


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