Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

charged for a product i didnt receive

Options
  • 08-06-2018 12:47pm
    #1
    matt11
    Registered Users Posts: 2 ✭


    hello
    i was offered a "free" 14 day tial and quickly realised the eir broadband package wasnt for me. i cancelled for a below par service(after being promised it was the the top of the range by the salesman).
    i cancelled within the first week and got  an email to say i would be charged a cancellation fee. when i queried this i was informed the fee was for the 5 day usage. there is no way-and you can check this under e.u law- that i can be charged for a service i never received.




    hopefully i hear from you soon


Comments

  • Options
    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi mat11,

    For security purposes can you please edcit your post and remove your account details.

    If you send these on in a private message we can look into this for you.

    Thanks,

    Sarah


  • Options
    #3
    matt11
    Registered Users Posts: 2 ✭matt11


    any reply?


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    matt11 wrote: »
    any reply?
    Hi matt11 ,

    Sarah is not here, unfortunately.

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


Advertisement