broken icecream

.red.

Surely when the buyer handed over the money she formed a cone-tract with the seller, the item broke, wasn't dropped so the fit for purpose thing is real meaning the cone-tract was broken by the seller?
Thanks Alan!

BabysCoffee

Bad customer service on the part of the manager. A replacement cone should have been offered straightaway

T-Maxx

She crushed the cone with her hand or toppled the ice cream while licking/biting it.

A defective, broken cone? Jaysus what next. I'm done here.

Sleeper12

T-Maxx wrote:

She crushed the cone with her hand or toppled the ice cream while licking/biting it.

You don't know that. All we can go on is what the op has told us & he definitely didn't say that

I don't think anyone is suggesting going to court or solicitors letters. Op is just curious as to what the law says. I know it can sound petty but the same law covers this as larger more expensive items

the_pen_turner

i dont know if the cone was broke before she got it or if she broke it. she claimed it snapped of very easy.

no one is goig to court . just wondering what the law states

Kenny Logins

Sounds like this shop manager got 99 problems but...

Snotty

People also forget, attitude goes a long way too. This lady could have stormed back in and shouted at the other (maybe young) staff member causing the manager to step in. In that case, I'd rightly tell the lady to clear off, even if the cone costs cents. There's two sides to every story but we only every hear 3rd or 4th hand stuff on here.

the_pen_turner

Snotty wrote: »

People also forget, attitude goes a long way too. This lady could have stormed back in and shouted at the other (maybe young) staff member causing the manager to step in. In that case, I'd rightly tell the lady to clear off, even if the cone costs cents. There's two sides to every story but we only every hear 3rd or 4th hand stuff on here.

normally i would agree with you. we usually only hear one side .

its not 3rd hand. i was right there when she came back in . straight to the point maybe but not rude.
the 'manager' was at the till beside the window so saw the cone fall. she went straight to the girl who made the cone (now serving me) and told her the cone broke . 'manager' comes over and tells her to buy another one.

greasepalm

Cones are brittle and i see them in my local shop and uses them when he likes a tub of ice cream as you have a choice and uses the broken cone as a scoop and its not wasted and hmmmmm lovely.

Snotty

the_pen_turner wrote: »

the 'manager' was at the till beside the window so saw the cone fall.

So he seen what happened and formulated the decision she didn't deserve a new cone based on that.

galvo_clare

I once lost a fancy cone to a seagull in Cornwall. Had to do the walk of shame back to the shop and not a penny discount. Judging by their reaction I wasn’t the first.

KaneToad

Kenny Logins wrote: »

Sounds like this shop manager got 99 problems but...

/close thread

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