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  • 11-06-2018 1:02pm
    #1
    ureds
    Registered Users Posts: 415 ✭✭


    Reported a fault to eir on the bank holiday Sunday.No landlines or broadband.The line was checked and a fault was found. As Monday was a bank holiday the person who took my call told me it would be Wednesday or probably Thursday before a technician would call out.
    That was fine with us.
    No sign of anyone on Thursday so I called 1901 again only to be told that a technician had called to my house and reported there was nothing wrong!
    With 3 students in the house all day they could confirm no one called and no one contacted me.
    I was told someone would call me Friday by eir.
    Friday came and in the afternoon I contacted eir only to be told it would be now Monday and I was now priority.
    Checked with eir today and apparently a technician called yesterday and could not find a fault.As yesterday was Sunday I find this hard to believe as we were at home all day.
    I'm now told it will be tomorrow but I somehow doubt this will be the case.
    When I was a Sky or Vodafone customer faults were fixed in a couple of days.As an eir customer it looks as though customers are not wanted.
    I look forward to my contract ending and leaving eir.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    ureds wrote: »
    Reported a fault to eir on the bank holiday Sunday.No landlines or broadband.The line was checked and a fault was found.  As Monday was a bank holiday   the person who took my call told me it would be Wednesday or probably Thursday before a technician would call out.
    That was fine with us.
    No sign of anyone on Thursday so I called 1901 again only to be told that a technician had called to my house and reported there was nothing wrong!
    With 3 students in the house all day they could confirm no one called and no one contacted me.
    I was told someone would call me Friday by eir.
    Friday came and in the afternoon I contacted eir only to be told it would be now Monday and I was now priority.
    Checked with eir today and apparently a technician called yesterday and could not find a fault.As yesterday was Sunday I find this hard to believe as we were at home all day.
    I'm now told it will be tomorrow but I somehow doubt this will be the case.
    When I was a Sky or Vodafone customer faults were fixed in a couple of days.As an eir customer it looks as though customers are not wanted.
    I look forward to my contract ending and leaving eir.
    Hi ureds,

    I'm very sorry to hear about the ongoing issues you are having with your fault, I understand this is frustrating. 

    If you PM me your account number, full name on the account, email address and date of birth I'll have a look into this for you. 

    Thanks 

    Tracey  


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