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Modem has stopped working

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  • 12-06-2018 4:47pm
    #1
    Tigerandahalf
    Registered Users Posts: 7,814 ✭✭✭


    Hi

    I have plugged out the f2000 modem for 5 minutes to reboot but it still isn't working.
    The phone connects to the wifi network but there is no service.

    Thanks


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Tigerandahalf wrote: »
    Hi

    I have plugged out the f2000 modem for 5 minutes to reboot but it still isn't working.
    The phone connects to the wifi network but there is no service.

    Thanks
    Hi Tigerandahalf, 

    Thanks for getting in touch with us here. 

    I'm sorry to hear your modem is not working, the best people to contact is our support team on 1890 260 260. They'll troubleshoot with you to identify the issue. 

    Thanks

    Tracey 


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    #3
    Tigerandahalf
    Registered Users Posts: 7,814 ✭✭✭Tigerandahalf


    eir: Tracey wrote: »
    Hi Tigerandahalf, 

    Thanks for getting in touch with us here. 

    I'm sorry to hear your modem is not working, the best people to contact is our support team on 1890 260 260. They'll troubleshoot with you to identify the issue. 

    Thanks

    Tracey 

    That is a locall number that charges extra.
    Do you not have an 01 number?
    Your chat is also down.


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    #4
    Tigerandahalf
    Registered Users Posts: 7,814 ✭✭✭Tigerandahalf


    Tigerandahalf wrote: »
    That is a locall number that charges extra.
    Do you not have an 01 number?
    Your chat is also down.

    Ok I rang and got through to a machine. After typing various numbers I am sent an automated text message with a link to the chat service, which of course isn't available.

    Can I get somebody to contact me please?


  • Options
    #5
    Tigerandahalf
    Registered Users Posts: 7,814 ✭✭✭Tigerandahalf


    Can anyone help me with this.
    My ethernet connection is working but the wifi isn't.
    I believe these modems are notorious for giving issues.

    Has anyone an idea how to sort this?
    I have tried rebooting but no joy.

    Thanks


  • Options
    #6
    Tigerandahalf
    Registered Users Posts: 7,814 ✭✭✭Tigerandahalf


    I am having funny issues. Some apps are workimg on my phone but others won't work.
    Netflix works but the rte player won't. Boards.ie works but the 42.ie and thejournal.ie won't work.

    Very strange. I tried a speedtest app but it said a connection couldn't be made.


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  • Options
    #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Tigerandahalf wrote: »
    I am having funny issues. Some apps are workimg on my phone but others won't work.
    Netflix works but the rte player won't. Boards.ie works but the 42.ie and thejournal.ie won't work.

    Very strange. I tried a speedtest app but it said a connection couldn't be made.
    Hi Tigerandahalf ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    In order to have an issue like this investigated, I would reccomend contacting our technical support team on 1890 260 260.

    Thanks

    Thomas


  • Options
    #8
    zom
    Registered Users Posts: 1,908 ✭✭✭zom


    Tigerandahalf wrote: »
    I am having funny issues. Some apps are workimg on my phone but others won't work.
    Netflix works but the rte player won't. Boards.ie works but the 42.ie and thejournal.ie won't work.

    Very strange. I tried a speedtest app but it said a connection couldn't be made.
    Friend of mine got the same issue with 42.ie and thejournal, so I would blame poor eir DNS servers. HI REPRESENTATIVES !! THis is surely something YOU can check out without sending us to 1890... ?


  • Options
    #9
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    zom wrote: »
    Tigerandahalf wrote: »
    I am having funny issues. Some apps are workimg on my phone but others won't work.
    Netflix works but the rte player won't. Boards.ie works but the 42.ie and thejournal.ie won't work.

    Very strange. I tried a speedtest app but it said a connection couldn't be made.
    Friend of mine got the same issue with 42.ie and thejournal, so I would blame poor eir DNS servers. HI REPRESENTATIVES !! THis is surely something YOU can check out without sending us to 1890... ?
    Hi zom, 

    Unfortunately, we are unable to troubleshoot from here, the support team would need to do this directly with the customer.

    I'm sorry it's not better news.  

    Thanks 

    Tracey 


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