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Delay by car hire company issuing damage assessment

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  • 18-06-2018 8:07am
    #1
    Some_randomer
    Registered Users Posts: 392 ✭✭


    Hi, I rented a car from a well known car hire company in Dublin airport from April 26th to 28th this year. There was a small scratch on it when I returned the car which they noted and said I may have to pay depending on what their assessor decides. Prior to renting it I bought a yearly car hire excess insurance policy.
    So I get an email from the car hire company on June 12th telling me I need to pay 324 euro for the scratch. This is over 6 weeks after I handed the car back. I then checked my car hire excess policy and it says I have to process any claims within 31 days of the car hire.
    Do I have any comeback on this?

    Thanks in advance.


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    #2
    rock22
    Registered Users Posts: 1,626 ✭✭✭rock22


    Some_randomer wrote: »
    Hi, I rented a car from a well known car hire company in Dublin airport from April 26th to 28th this year. There was a small scratch on it when I returned the car which they noted and said I may have to pay depending on what their assessor decides. Prior to renting it I bought a yearly car hire excess insurance policy.
    So I get an email from the car hire company on June 12th telling me I need to pay 324 euro for the scratch. This is over 6 weeks after I handed the car back. I then checked my car hire excess policy and it says I have to process any claims within 31 days of the car hire.
    Do I have any comeback on this?

    Thanks in advance.
    It is possible you were mis-sold the insurance policy. 31 days to submit a claims seems an unreasonable condition.


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    #3
    Glass fused light
    Registered Users Posts: 1,576 ✭✭✭Glass fused light


    Some_randomer wrote: »
    Prior to renting it I bought a yearly car hire excess insurance policy.
    .. I then checked my car hire excess policy and it says I have to process any claims within 31 days of the car hire.
    Do I have any comeback on this?

    Thanks in advance.
    Did you buy the insurance as part of the rental package or how?


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    #4
    Some_randomer
    Registered Users Posts: 392 ✭✭Some_randomer


    Glass fused light wrote: »
    Some_randomer wrote: »
    Prior to renting it I bought a yearly car hire excess insurance policy.
    .. I then checked my car hire excess policy and it says I have to process any claims within 31 days of the car hire.
    Do I have any comeback on this?

    Thanks in advance.
    Did you buy the insurance as part of the rental package or how?
    No I bought a separate 1 year car hire excess policy prior to booking the car. The policy is from these guys that I have used in the past but never had to claim from:

    https://www.worldwideinsure.com/


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    #5
    amcalester
    Closed Accounts Posts: 4,121 ✭✭✭amcalester


    Some_randomer wrote: »
    Hi, I rented a car from a well known car hire company in Dublin airport from April 26th to 28th this year. There was a small scratch on it when I returned the car which they noted and said I may have to pay depending on what their assessor decides. Prior to renting it I bought a yearly car hire excess insurance policy.
    So I get an email from the car hire company on June 12th telling me I need to pay 324 euro for the scratch. This is over 6 weeks after I handed the car back. I then checked my car hire excess policy and it says I have to process any claims within 31 days of the car hire.
    Do I have any comeback on this?

    Thanks in advance.

    Its most likely 31 days from you being charged or receiving notice that you are being charged.


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    #6
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    amcalester wrote: »
    Its most likely 31 days from you being charged or receiving notice that you are being charged.

    Seems like it. From their claims section:
    Claims Advice
    In the event of a claim situation arising:In the event of an excess charge being made when you return the vehicle, you must pay and retain receipts to claim.
    Please submit your claim details within 31 days of you being charged by the rental company. You will be asked to provide your Policy Reference and Scheme Code.


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    #7
    Melendez
    Closed Accounts Posts: 1,645 ✭✭✭Melendez


    This post has been deleted.


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    #8
    Some_randomer
    Registered Users Posts: 392 ✭✭Some_randomer


    Ok - the document  I received after buying the policy says this:
    "In the event of a claim, please call +44 (0)203 751 1077 within 31 days of the end of the Rental Agreement."


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    #9
    TomOnBoard
    Registered Users Posts: 5,118 ✭✭✭TomOnBoard


    Some_randomer wrote: »
    Ok - the document  I received after buying the policy says this:
    "In the event of a claim, please call +44 (0)203 751 1077 within 31 days of the end of the Rental Agreement."

    Others have told you that the usual wording would require you to make a claim within 31 days of being charged. You seem to be trying to prove them wrong. So why even ask if you're already satisfied that you must claim within 31 days of the end of the rental. I don't understand what you are asking ppl to advise you...


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    #10
    goldenhoarde
    Registered Users Posts: 860 ✭✭✭goldenhoarde


    Make the claim and see from there.

    The time would have to start from the time the claim by the car hire company is issued.

    Nothing to claim for until that happens as they may have assessed the damage as 0


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    #11
    Some_randomer
    Registered Users Posts: 392 ✭✭Some_randomer


    TomOnBoard wrote: »
    Some_randomer wrote: »
    Ok - the document  I received after buying the policy says this:
    "In the event of a claim, please call +44 (0)203 751 1077 within 31 days of the end of the Rental Agreement."

    Others have told you that the usual wording would require you to make a claim within 31 days of being charged. You seem to be trying to prove them wrong. So why even ask if you're already satisfied that you must claim within 31 days of the end of the rental. I don't understand what you are asking ppl to advise you...
    Hi Tom, I'm simply pointing out the reason for my question in the first place.


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    #12
    TomOnBoard
    Registered Users Posts: 5,118 ✭✭✭TomOnBoard


    Some_randomer wrote: »
    Hi Tom, I'm simply pointing out the reason for my question in the first place.

    Ok. Understood. As advised, contact them and give them a copy of the notification from the hire company. You should be OK.


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    #13
    ohnonotgmail
    Registered Users Posts: 40,457 ✭✭✭✭ohnonotgmail


    Some_randomer wrote: »
    Hi Tom, I'm simply pointing out the reason for my question in the first place.


    If you knew you had to call the claim company within 31 days of the end of the rental agreement why did you not do that? You knew there was damage that had to be paid for.


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    #14
    Some_randomer
    Registered Users Posts: 392 ✭✭Some_randomer


    ohnonotgmail wrote: »
    Some_randomer wrote: »
    Hi Tom, I'm simply pointing out the reason for my question in the first place.


    If you knew you had to call the claim company within 31 days of the end of the rental agreement why did you not do that?  You knew there was damage that had to be paid for.

    Read my original question again:

    "There was a small scratch on it when I returned the car which they noted and said I may have to pay depending on what their assessor decides."

    They said they'd be in touch within 2 - 3 weeks if I had to pay for it.


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    #15
    ohnonotgmail
    Registered Users Posts: 40,457 ✭✭✭✭ohnonotgmail


    Some_randomer wrote: »
    Read my original question again:

    "There was a small scratch on it when I returned the car which they noted and said I may have to pay depending on what their assessor decides."

    They said they'd be in touch within 2 - 3 weeks if I had to pay for it.


    well then you should have followed up after 2 weeks.


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    #16
    Some_randomer
    Registered Users Posts: 392 ✭✭Some_randomer


    ohnonotgmail wrote: »
    Some_randomer wrote: »
    Read my original question again:

    "There was a small scratch on it when I returned the car which they noted and said I may have to pay depending on what their assessor decides."

    They said they'd be in touch within 2 - 3 weeks if I had to pay for it.


    well then you should have followed up after 2 weeks.
    Thanks for your contribution.


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