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Modem Charge on terminated account

  • 18-06-2018 01:41PM
    #1
    T-wolf
    Registered Users, Registered Users 2 Posts: 56 ✭✭


    Hi,

    I switched to a different home broadband provider back in April and was asked by eir to send back the modem to avoid additional charges. 
    I promptly sent the modem back and have a tracking log to prove same. However, a new bill have been issued on my old account with a charge for the non-return of the modem. 
    Could this be checked?


    Kind regards


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    T-wolf wrote: »
    Hi,

    I switched to a different home broadband provider back in April and was asked by eir to send back the modem to avoid additional charges. 
    I promptly sent the modem back and have a tracking log to prove same. However, a new bill have been issued on my old account with a charge for the non-return of the modem. 
    Could this be checked?


    Kind regards
    Hi T-wolf ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    T-wolf
    Registered Users, Registered Users 2 Posts: 56 ✭✭T-wolf


    eir: Thomas wrote: »
    T-wolf wrote: »
    Hi,

    I switched to a different home broadband provider back in April and was asked by eir to send back the modem to avoid additional charges. 
    I promptly sent the modem back and have a tracking log to prove same. However, a new bill have been issued on my old account with a charge for the non-return of the modem. 
    Could this be checked?


    Kind regards
    Hi T-wolf ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Thanks thomas - PM sent


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    T-wolf wrote: »
    eir: Thomas wrote: »
    T-wolf wrote: »
    Hi,

    I switched to a different home broadband provider back in April and was asked by eir to send back the modem to avoid additional charges. 
    I promptly sent the modem back and have a tracking log to prove same. However, a new bill have been issued on my old account with a charge for the non-return of the modem. 
    Could this be checked?


    Kind regards
    Hi T-wolf ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Thanks thomas - PM sent
    I have responded to your PM.

    Thanks

    Thomas


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