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Money left at ATM, who to contact

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  • 20-06-2018 1:10pm
    #1
    whatasillyman
    Registered Users Posts: 2 ✭


    Hi,

    I walked away from the cash machine yesterday without collecting the cash, I was hoping that it would have been drawn back in within a few seconds, but on visiting the post office today I was informed that somebody had indeed been in today to say they collected the cash, the post office didn't want anything to do with the money and told him to contact Bank of Ireland, of course I do not know if this has happened or did he instead decide to go shopping, who would I contact to help me with this?

    Regards


Comments

  • Options
    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    whatasillyman wrote: »
    Hi,

    I walked away from the cash machine yesterday without collecting the cash, I was hoping that it would have been drawn back in within a few seconds, but on visiting the post office today I was informed that somebody had indeed been in today to say they collected the cash, the post office didn't want anything to do with the money and told him to contact Bank of Ireland, of course I do not know if this has happened or did he instead decide to go shopping, who would I contact to help me with this?

    Regards


    Hi there,

    Thanks for getting in touch. Can you please let us know are you a Bank of Ireland customer yourself and was the ATM connected to a BOI branch in Ireland?

    Thanks,
    Sarah


  • Options
    #3
    whatasillyman
    Registered Users Posts: 2 ✭whatasillyman


    Bank of Ireland: Sarah wrote: »
    whatasillyman wrote: »
    Hi,

    I walked away from the cash machine yesterday without collecting the cash, I was hoping that it would have been drawn back in within a few seconds, but on visiting the post office today I was informed that somebody had indeed been in today to say they collected the cash, the post office didn't want anything to do with the money and told him to contact Bank of Ireland, of course I do not know if this has happened or did he instead decide to go shopping, who would I contact to help me with this?

    Regards


    Hi there,

    Thanks for getting in touch. Can you please let us know are you a Bank of Ireland customer yourself and was the ATM connected to a BOI branch in Ireland?

    Thanks,
    Sarah
    Hi Sarah,

    No, I am not a customer, the ATM was at a post office in England which I am told is one of yours.

    Regards


  • Options
    #4
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    whatasillyman wrote: »
    Hi Sarah,

    No, I am not a customer, the ATM was at a post office in England which I am told is one of yours.

    Regards


    Thanks for coming back to us.

    To raise this it will be necessary to contact your Bank and advise of the incident. Your Bank will investigate this and liaise with BOI on your behalf.

    Many Thanks
    Alison


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