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No Debit card after 2 weeks

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  • 21-06-2018 10:12am
    #1
    meabhni
    Registered Users Posts: 8 ✭


    Hi I emailed BOI support on Monday but havent heard anything back.


    I setup my current account online and received a text 2 weeks ago showing my IBAN etc.

    I received a letter with my pin on the 11th. I still have no card and I need my wages paid into an account that I can access by the 25th.

    I was told by a work colleague that I should receive a 8 digit code to set up 365, which I also didnt receive.

    Was my account setup properly or is there a problem I'm unaware off?


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  • Options
    #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    meabhni wrote: »
    Hi I emailed BOI support on Monday but havent heard anything back.


    I setup my current account online and received a text 2 weeks ago showing my IBAN etc.

    I received a letter with my pin on the 11th. I still have no card and I need my wages paid into an account that I can access by the 25th.

    I was told by a work colleague that I should receive a 8 digit code to set up 365, which I also didnt receive.

    Was my account setup properly or is there a problem I'm unaware off?

    Hi meabhni,

    Thanks for getting in touch with us here.

    I can confirm that once you receive the IBAN this should mean that the account is fully opened. In relation to your card can I ask you to send us a private message with the Reference number of the secure message you sent in through 365 online so that we can have a further look into this for you.

    Thanks again,
    Darren.


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