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It seems you may have charged me instead of crediting me

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  • 25-06-2018 3:24pm
    #1
    irishproduce
    Registered Users Posts: 2,824 ✭✭✭


    Hi folks,

    Regarding bill number 729222760, it seems you have put on a €50 charge instead of a €50 credit, following my call to your team last month.

    Could you have a look as I certainly wouldn't want that much coming out by direct debit on top of normal bill.

    Thanks.
    I can send on additional detail by pm if necessary


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    irishproduce wrote: »
    Hi folks,

    Regarding bill number 729222760, it seems you have put on a €50 charge instead of a €50 credit, following my call to your team last month.

    Could you have a look as I certainly wouldn't want that much coming out by direct debit on top of normal bill.

    Thanks.
    I can send on additional detail by pm if necessary
    Hi irishproduce ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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