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Can't "downgrade" bundle unless I sign up for another 12 months

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  • 25-06-2018 3:30pm
    #1
    gerard1970
    Registered Users Posts: 72 ✭✭


    Hi there,

    I'm out of my 18-month "eir complete Broadband & Phone" contract now about a month now. I was looking at my telephone usage for the past few months and there were no phone calls made to either land line or mobiles so having the "eir Talk Unlimited National, Mobile & UK" is a waste of money for me. 

    I called the customer care team to talk about removing this from the bundle. I was told that this could be done, but that I'd have to sign a 12 month contract. I don't want to do this, as I'll probably be moving to another provider in the next few months.

    Is signing a new contract the only way to remove this part of the bundle? Surely that's not fair. 


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gerard1970 wrote: »
    Hi there,

    I'm out of my 18-month "eir complete Broadband & Phone" contract now about a month now. I was looking at my telephone usage for the past few months and there were no phone calls made to either land line or mobiles so having the "eir Talk Unlimited National, Mobile & UK" is a waste of money for me. 

    I called the customer care team to talk about removing this from the bundle. I was told that this could be done, but that I'd have to sign a 12 month contract. I don't want to do this, as I'll probably be moving to another provider in the next few months.

    Is signing a new contract the only way to remove this part of the bundle? Surely that's not fair. 
    Hi gerard1970 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    gerard1970
    Registered Users Posts: 72 ✭✭gerard1970


    Thanks, Thomas!  PM sent just now.


  • Options
    #4
    gerard1970
    Registered Users Posts: 72 ✭✭gerard1970


    Hi Thomas, just wondering if there's an update on this. I sent you a PM, but haven't heard back yet.


  • Options
    #5
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gerard1970 wrote: »
    Hi Thomas, just wondering if there's an update on this. I sent you a PM, but haven't heard back yet.
    Hi gerard1970 ,

    I have checked this out and I can confirm you should have the ability to downgrade without signing up to a new contract.

    I would reccomend contacting our support team and they can look into this for you.

    Thanks

    Thomas


  • Options
    #6
    gerard1970
    Registered Users Posts: 72 ✭✭gerard1970


    eir: Thomas wrote: »
    gerard1970 wrote: »
    Hi Thomas, just wondering if there's an update on this. I sent you a PM, but haven't heard back yet.
    Hi gerard1970 ,

    I have checked this out and I can confirm you should have the ability to downgrade without signing up to a new contract.

    I would reccomend contacting our support team and they can look into this for you.

    Thanks

    Thomas
    Great, thanks Thomas!


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  • Options
    #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gerard1970 wrote: »
    eir: Thomas wrote: »
    gerard1970 wrote: »
    Hi Thomas, just wondering if there's an update on this. I sent you a PM, but haven't heard back yet.
    Hi gerard1970 ,

    I have checked this out and I can confirm you should have the ability to downgrade without signing up to a new contract.

    I would reccomend contacting our support team and they can look into this for you.

    Thanks

    Thomas
    Great, thanks Thomas!
    No problem at all!

    Thanks

    Thomas


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