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Pay as you go data notification

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  • 29-06-2018 4:31pm
    #1
    Verity.
    Registered Users Posts: 64 ✭✭


    Good afternoon.

    Yesterday I topped up, as I was prompted to in order to stay within my PAYG plan. This should have given me data for the next four weeks. I received a text this afternoon telling me to top up again as my data plan is up in two days. Could you please explain what is going on?


    Thank you,

    Verity.


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    #2
    Verity.
    Registered Users Posts: 64 ✭✭Verity.


    I've gotten another text warning that my data is due to go tomorrow. Can someone help me with this? 


  • Options
    #3
    Verity.
    Registered Users Posts: 64 ✭✭Verity.


    Thank you Eir for your support. The level of support shown to customers is outstanding, keep up the good work.

    "Ask a question" - get ignored.


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    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Verity. wrote: »
    Good afternoon.

    Yesterday I topped up, as I was prompted to in order to stay within my PAYG plan. This should have given me data for the next four weeks. I received a text this afternoon telling me to top up again as my data plan is up in two days. Could you please explain what is going on?


    Thank you,

    Verity.
    Hi Verity,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and mobile number and pin number, I would be happy to look into this for you.

    Thanks 

    Thomas


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