No longer customer but keep getting eir bill notification

matzen

I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.

eir: Tracey

matzen wrote: »

I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.

Hi matzen, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks 

Tracey 

matzen

eir: Tracey wrote: »

matzen wrote: »

I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.

Hi matzen, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks 

Tracey 

Thank you, two PMs sent

eir: Tracey

matzen wrote: »

eir: Tracey wrote: »

matzen wrote: »

I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.

Hi matzen, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks 

Tracey 

Thank you, two PMs sent

Thanks. 

I've responded to your PM there now. 

Thanks 

Tracey 

matzen

eir: Tracey wrote: »

matzen wrote: »

eir: Tracey wrote: »

matzen wrote: »

I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.

Hi matzen, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks 

Tracey 

Thank you, two PMs sent

Thanks. 

I've responded to your PM there now. 

Thanks 

Tracey 

Got it - thank you for the quick turnaround!

eir: Tracey

matzen wrote: »

eir: Tracey wrote: »

matzen wrote: »

eir: Tracey wrote: »

matzen wrote: »

I left eir about 3 months ago but keeping getting emails from you saying my new eir bill is now available to view at my eir. Since I'm no longer a customer I can't log into that page. The billing amount always remains the same every month, but no money seems to be taken from my account.

Hi matzen, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks 

Tracey 

Thank you, two PMs sent

Thanks. 

I've responded to your PM there now. 

Thanks 

Tracey 

Got it - thank you for the quick turnaround!

No problem at all :)

Thanks

Tracey