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Bord Gais meter issue

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  • 02-07-2018 9:54pm
    #1
    bigslick
    Registered Users Posts: 992 ✭✭✭


    Hi guys,

    Am having some difficulties with Bord Gais and their meter readings. Recently I have noticed our level pay monthly amounts increasing dramatically over the last few months. In the last 3-4 days the meter is stating we have used 1100khw, which given the current heatwave is almost impossible IMO, as we haven't had the heating, emersion or gas fire on. Customer care have advised us that in order for a technician to come out and check the meter it will cost us 400 euro upfront which is refunded should an issue be found.

    Is this normal practice? Seems like a huge number to be paid upfront with no guarantee of return unless their technician finds whatever evidence they would look for. Any help or advice would be appreciated.

    Thanks


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    #2
    coylemj
    Registered Users Posts: 25,457 ✭✭✭✭coylemj


    What BGE are at is a naked form of bullying - fork out this large amount of money or p1ss off. You need to lodge a complaint with the Commission for the Regulation for Utilities.....


    https://www.cru.ie/home/complaint-form/energy/


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    #3
    Degag
    Registered Users Posts: 9,972 ✭✭✭Degag


    coylemj wrote: »
    What BGE are at is a naked form of bullying - fork out this large amount of money or p1ss off. You need to lodge a complaint with the Commission for the Regulation for Utilities.....


    https://www.cru.ie/home/complaint-form/energy/


    It is a charge passed on by Gas Networks Ireland for an engineer to attend the meter so not BGE who is charging it.


    In saying that you should not have to pay this. You should ring and ask to lodge a high consumption complaint. They'll ask a series of questions and it will be looked into and an engineer sent out for free if merited.


    Did you check the meter a few days ago and checked it again today and there was a difference of 1100 units? Or just checked the bill when received and checked the reading on the bill against the meter? If so the reading on the bill may have been estimated....


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    #4
    bigslick
    Registered Users Posts: 992 ✭✭✭bigslick


    Degag wrote: »
    It is a charge passed on by Gas Networks Ireland for an engineer to attend the meter so not BGE who is charging it.


    In saying that you should not have to pay this. You should ring and ask to lodge a high consumption complaint. They'll ask a series of questions and it will be looked into and an engineer sent out for free if merited.


    Did you check the meter a few days ago and checked it again today and there was a difference of 1100 units? Or just checked the bill when received and checked the reading on the bill against the meter? If so the reading on the bill may have been estimated....

    Thanks for the info. We checked the meter on 28th June and yesterday and the difference was approx 1100 units, which is mysterfying. The customer service rep was under the impression that if the meter says we consumed it, we did, even though to my mind its impossible.


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    #5
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    Tell them you think its a leak as there's a bit of a smell in the air.

    They'll be out in 10 minutes! :)

    Only kidding - but I suggest that you contact Gas Networks and say that you are concerned that there possibly is a leak due to the meter showing such high readings and your lack of use.

    But just also check that it is 1100kwh and not 1kwh - the last 3 digits on meters are ignored
    https://www.electricireland.ie/business/help/meters/how-to-read-your-gas-meter

    Doesn't Level pay depend on the bills 2 bills back, so currently its using bills for 12 months up to April and then the July payment sees the May/June bill used for the 12 months up to end June.

    So considering the freezing conditions of March & April, it could be correct.


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