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New debit card - not contactless?

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  • 03-07-2018 6:58pm
    #1
    murphym7
    Registered Users Posts: 2,035 ✭✭✭


    I received my new debit card today and noticed it's not a contactless card. I was assuming my new card would be. Can you explain why please? Thanks.


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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    murphym7 wrote: »
    I received my new debit card today and noticed it's not a contactless card. I was assuming my new card would be. Can you explain why please?  Thanks.


    Hi there,

    Thanks for your post.

    If the new card was a replacement for an expiring card, the same card type should've been issued. You can send an Ask a Question message from the Service Desk on 365 Online and one of my colleagues can check this further and order a contactless card if you wish.

    Thanks
    Tara


  • Options
    #3
    murphym7
    Registered Users Posts: 2,035 ✭✭✭murphym7


    Bank of Ireland: Tara wrote: »
    murphym7 wrote: »
    I received my new debit card today and noticed it's not a contactless card. I was assuming my new card would be. Can you explain why please?  Thanks.


    Hi there,

    Thanks for your post.

    If the new card was a replacement for an expiring card, the same card type should've been issued. You can send an Ask a Question message from the Service Desk on 365 Online and one of my colleagues can check this further and order a contactless card if you wish.

    Thanks
    Tara
    Hi Tara,

    Thanks for your reply. It was a replacement of an expiring card. I just assumed all new issued debit cards should have the contactless technology.


  • Options
    #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    murphym7 wrote: »
    Bank of Ireland: Tara wrote: »
    murphym7 wrote: »
    I received my new debit card today and noticed it's not a contactless card. I was assuming my new card would be. Can you explain why please?  Thanks.


    Hi there,

    Thanks for your post.

    If the new card was a replacement for an expiring card, the same card type should've been issued. You can send an Ask a Question message from the Service Desk on 365 Online and one of my colleagues can check this further and order a contactless card if you wish.

    Thanks
    Tara
    Hi Tara,

    Thanks for your reply. It was a replacement of an expiring card. I just assumed all new issued debit cards should have the contactless technology.

    A replacement card would generally be the same card type as the card that it is replacing. But if you follow the instructions in the last message the advisers there will be more than happy to arrange a contact-less card to be sent out to you.
    Thanks again,
    Darren.  


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