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Broadband speed dropping

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  • 03-07-2018 9:02pm
    #1
    Maz2016
    Registered Users Posts: 1,112 ✭✭✭


    Hi, we upgraded from Eir regular broadband to fiber broadband last year. My speeds are brutal. I get 7mbps download and 0.94mbps upload. I can pick up my neighbours wifi  on Vodafone and get 28mbps download. I contacted online support twice tonight but got disconnected on both occasions.  I am out of contract - can anything be done? 


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Maz2016 wrote: »
    Hi, we upgraded from Eir regular broadband to fiber broadband last year. My speeds are brutal. I get 7mbps download and 0.94mbps upload. I can pick up my neighbours wifi  on Vodafone and get 28mbps download. I contacted online support twice tonight but got disconnected on both occasions.  I am out of contract - can anything be done? 
    Hi Maz2016, 

    I'm sorry to hear about the ongoing issues you are having with your service. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look at this for you. 

    Thanks 

    Tracey 


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