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Closed account credit on account

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  • 04-07-2018 8:43pm
    #1
    naughto
    Registered Users Posts: 7,350 ✭✭✭


    Hi I closed my account with as as we sold the house I received the monthly email with my bill it’s saying it’s accredited my account why was it taking if the account was closed?

    Can I get a refund to my bank?
    Where do I send the equipment to
    As I have not heard from eir like they said they would on how to return the router?

    Regards

    Naughto


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    naughto wrote: »
    Hi I closed my account with as as we sold the house I received the monthly email with my bill it’s saying it’s accredited my account why was it taking if the account was closed?

    Can I get a refund to my bank?
    Where do I send the equipment to
    As I have not heard from eir like they said they would on how to return the router?

    Regards

    Naughto
    Hi naughto ,

    In order to have a refund processed, I would reccomend contacting our support team on the following link - https://www.eir.ie/chatnow/.

    You can send the equipment back to;
    eir Returns,
    PO Box 12726,
    Freepost,
    Dublin 11.


    Thanks


    Thomas


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