Calls from Eir technical support fraudulent or not

cotoole83

Hi, so i have been receiving many calls from people with Indian accents claiming to be working for eir technical support and informing me that my internet has been hacked as have my devices and that i am the victim of Identity theft and that online illegal activity has been happening in my name. The call was from an Irish landline (059). Apparently my ip address was being used internationally. I was passed on from technical support to the fraud security team and called from another 059 number. They told me they had been analysing my activity for the past 2 weeks and became aware that i had been hacked. I had been ignoring their calls for these 2 weeks as i assumed it was a scam. But they persisted to the point that i was convinced. Apparently 8 bank accounts had been set up in my name. They listed the 8 banks and asked if any of them were genuine. I said that one was and told them the name of the bank. Next they asked my to check if there had been any withdrawals from my acc recently. I then checked online. My concern is that they had hacked my laptop and got my login details. I dont know how to proceed from here so any help is appreciated

Yes it's probably a scam - they are figuring out what bank accounts you have.

Contact your bank now.

Mebuntu

pg633 is right. Looks like you were fooled into giving them the name of your bank. Immediately, have your bank freeze the account until you arrange new online login details. Never give any info like this over the phone.

eir: Thomas

cotoole83 wrote: »

Hi, so i have been receiving many calls from people with Indian accents claiming to be working for eir technical support and informing me that my internet has been hacked as have my devices and that i am the victim of Identity theft and that online illegal activity has been happening in my name. The call was from an Irish landline (059). Apparently my ip address was being used internationally. I was passed on from technical support to the fraud security team and called from another 059 number. They told me they had been analysing my activity for the past 2 weeks and became aware that i had been hacked. I had been ignoring their calls for these 2 weeks as i assumed it was a scam. But they persisted to the point that i was convinced. Apparently 8 bank accounts had been set up in my name. They listed the 8 banks and asked if any of them were genuine. I said that one was and told them the name of the bank. Next they asked my to check if there had been any withdrawals from my acc recently. I then checked online. My concern is that they had hacked my laptop and got my login details. I dont know how to proceed from here so any help is appreciated

Hi cotoole83 ,

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Odyssey 2005

Probably a scam as they don't converse with their customers,as the "talk to " forum can attest to.

what?

sounds like a social engineering scam.

pilph

Hi all,

Apologies for posting on an old thread but my parents have been getting calls with the same type of activity. They are being told that their bank accounts have been looked up by hackers in California. They have also been told that their wifi in their house has been compromised. Their internet providers are different from their home phone provider. 

They were given this number to call back to verify that this is not a scam: 1158003648

Those making the calls are saying they are from eir. 

Can you shed any light on this? 

Many thanks. 

sweetie

My parents are also being plagued by this. I've told them to get a dog whistle but if nothing is done Eir will be losing another customer.

Thoie

sweetie wrote: »

My parents are also being plagued by this. I've told them to get a dog whistle but if nothing is done Eir will be losing another customer.

A quick search will show that I'm in no way a fan of eir's in the slightest, but in this instance there's very little eir can do about it, other than possibly block the numbers as they're reported.  I can think of many reasons to leave eir, but this isn't one of them.

sweetie

Thoie wrote:

A quick search will show that I'm in no way a fan of eir's in the slightest, but in this instance there's very little eir can do about it, other than possibly block the numbers as they're reported. I can think of many reasons to leave eir, but this isn't one of them.

If it stops the incessant calls that's their only option.

Sin City

sweetie wrote: »

Originally posted by Thoie
A quick search will show that I'm in no way a fan of eir's in the slightest, but in this instance there's very little eir can do about it, other than possibly block the numbers as they're reported. I can think of many reasons to leave eir, but this isn't one of them.

If it stops the incessant calls that's their only option.

It wont as its not just Eir customers getting the calls, its across every network

eir: Grainne

pilph wrote: »

Hi all,

Apologies for posting on an old thread but my parents have been getting calls with the same type of activity. They are being told that their bank accounts have been looked up by hackers in California. They have also been told that their wifi in their house has been compromised. Their internet providers are different from their home phone provider. 

They were given this number to call back to verify that this is not a scam: 1158003648

Those making the calls are saying they are from eir. 

Can you shed any light on this? 

Many thanks. 

sweetie wrote: »

My parents are also being plagued by this. I've told them to get a dog whistle but if nothing is done Eir will be losing another customer.

Sin City wrote: »

sweetie wrote: »

Originally posted by Thoie
A quick search will show that I'm in no way a fan of eir's in the slightest, but in this instance there's very little eir can do about it, other than possibly block the numbers as they're reported. I can think of many reasons to leave eir, but this isn't one of them.

If it stops the incessant calls that's their only option.

It wont as its not just Eir customers getting the calls, its across every network

Hi All, 

We are aware that scam calls are in circulation and understand the concern that you would have when you receive these calls. 

More information can be found here

Thanks, 
Grainne