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Upgraded to a 100mb fibre package, line can only handle 9mb, getting speeds of 4-7

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  • 07-07-2018 6:26pm
    #1
    Maz2016
    Registered Users Posts: 1,112 ✭✭✭


    Last year we got a letter in the post saying up to 100mb was available in my estate. I upgraded my fibre to this. But ever since , the speeds are slightly worse. I was getting speeds of 9/10 download.
    Now I’m getting anywhere from 4-7.5mbps download. I’ve rang Eir a few times in previous months but got nowhere.
    Last weekend my neighbour changed to Vodafone. I can pick up speeds of 28 in my house using her WiFi. I rang eir again. Finally got talking to a knowledgeable person who told me my line will physically only handle a download speed of 9 and if she increased it, the service would be intermittent

    This is a disgraceful service. Why did we bother to upgrade? The service is probably worse than the original broadband we had with ye. It’s probably so we’d start a new contract. Extremely disappointed


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Maz2016 wrote: »
    Last year we got a letter in the post saying up to 100mb was available in my estate. I upgraded my fibre to this. But ever since , the speeds are slightly worse. I was getting speeds of 9/10 download.
    Now I’m getting anywhere from 4-7.5mbps download. I’ve rang Eir a few times in previous months but got nowhere.
    Last weekend my neighbour changed to Vodafone. I can pick up speeds of 28 in my house using her WiFi. I rang eir again. Finally got talking to a knowledgeable person who told me my line will physically only handle a download speed of 9 and if she increased it, the service would be intermittent

    This is a disgraceful service. Why did we bother to upgrade? The service is probably worse than the original broadband we had with ye. It’s probably so we’d start a new contract. Extremely disappointed
    Hi Maz2016 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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