Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Atm withdrawal

Options
  • 09-07-2018 2:27am
    #1
    charman
    Registered Users Posts: 68 ✭✭


    Contacted you via 365 email. Expected response was 2/3 working days. It's 10 days. Every time I ring ye I have to hang up after 20 MINS. On hold etc..... I'm querying an ATM withdrawal.


Comments

  • Options
    #2
    charman
    Registered Users Posts: 68 ✭✭charman


    Maybe 365 is how days long I'll have a resolution


  • Options
    #3
    FanadMan
    Registered Users Posts: 3,820 ✭✭✭FanadMan


    charman wrote: »
    Maybe 365 is how days long I'll have a resolution
    Useful how?


  • Options
    #4
    charman
    Registered Users Posts: 68 ✭✭charman


    FanadMan wrote: »
    Useful how?

    Not sure about your reply. Any advice that's helpful.


  • Options
    #5
    charman
    Registered Users Posts: 68 ✭✭charman


    If anyone has anything useful that would be appreciated,


  • Options
    #6
    FanadMan
    Registered Users Posts: 3,820 ✭✭✭FanadMan


    charman wrote: »
    FanadMan wrote: »
    Useful how?

    Not sure about your reply. Any advice that's helpful.
    Feck - I saw the original post (and not your name) and then I saw the second post and thought it was someone being smartarsed. I'm so sorry :(

    If nothing else, it'll help bump it up nearer the top for when BOI open here at 8AM (am I forgiven? :( )


  • Advertisement
  • Options
    #7
    zoe 3619
    Registered Users Posts: 628 ✭✭✭zoe 3619


    Think the reps are here during working hours only,and you may have to wait until tomorrow morning for a response.


  • Options
    #8
    charman
    Registered Users Posts: 68 ✭✭charman


    Thanks for replies. I know at 2am in the morning they're not online. I'm a bit insomniac. Their 365 advises contact boards.ie.


  • Options
    #9
    charman
    Registered Users Posts: 68 ✭✭charman


    Maybe now they're open for business I'll be contacted! Thanks for all the posts


  • Options
    #10
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    charman wrote: »
    Contacted you via 365 email. Expected response was 2/3 working days. It's 10 days. Every time I ring ye I have to hang up after 20 MINS. On hold etc..... I'm querying an ATM withdrawal.


    Hi charman,

    Thanks for getting in touch with us on Boards.

    We're sorry that you haven't received a reply on your query. Can you please send us a PM here with the reference number of your message and we will look into this with our Service Desk team. Please click on my signature below to send a PM to our Bank of Ireland reps account.

    Thanks,
    Sarah


  • Options
    #11
    charman
    Registered Users Posts: 68 ✭✭charman


    Bank of Ireland: Sarah wrote: »
    Hi charman,

    Thanks for getting in touch with us on Boards.

    We're sorry that you haven't received a reply on your query. Can you please send us a PM here with the reference number of your message and we will look into this with our Service Desk team. Please click on my signature below to send a PM to our Bank of Ireland reps account.

    Thanks,
    Sarah

    Unable to send ye pm


  • Advertisement
  • Options
    #12
    charman
    Registered Users Posts: 68 ✭✭charman


    charman wrote: »
    Unable to send ye pm

    Have ref number here


  • Options
    #13
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    charman wrote: »

    Unable to  send ye pm


    Hi charman,

    We'll send you a PM now.

    Thanks,
    Sarah


  • Options
    #14
    charman
    Registered Users Posts: 68 ✭✭charman


    Bank of Ireland: Sarah wrote: »
    charman wrote: »

    Unable to  send ye pm


    Hi charman,

    We'll send you a PM now.

    Thanks,
    Sarah
    Hi

    Any update on my query

    Regards


  • Options
    #15
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi charman,


    Thanks for getting back to us.

    We forwarded your details to the team last week and they'll reply to you through the Service Desk on 365 Online as soon as they have a response. As it's account specific we won't get any update on this here.

    Thanks
    Tara


  • Options
    #16
    charman
    Registered Users Posts: 68 ✭✭charman


    Bank of Ireland: Tara wrote: »
    Hi charman,


    Thanks for getting back to us.

    We forwarded your details to the team last week and they'll reply to you through the Service Desk on 365 Online as soon as they have a response. As it's account specific we won't get any update on this here.

    Thanks
    Tara
    Hi Tara

    Since my last pm with Darren last week, I have had no response.  Obviously account specific is not going to be put up here.  Awaiting since 26/06/2018 for a simple query.  Who is the team?

    Regards

    Charman


  • Options
    #17
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    charman wrote: »
    Hi Tara

    Since my last pm with Darren last week, I have had no response.  Obviously account specific is not going to be put up here.  Awaiting since 26/06/2018 for a simple query.  Who is the team?

    Regards

    Charman


    Hi Charman,

    The team who answer the Ask a Question messages have confirmed that there should be a reply to your query in the Service Desk on 365 Online. Can you pleases log in to check for the reply?

    Thanks
    Tara


Advertisement