Amazon prime day

TheDriver

n1ck wrote: »

Video is a bit poop compared to Netflix but has more options if you request support swap you to UK video.

I did but its just not a clean as netflix. I especially don't like the pay addon part e.g. ITV programmes.

Suckit

The £9 was to be deducted from the price of the jeans, so I was only going to get refunded the jeans price - £9. The jean are also on sale now for £8 cheaper than I bought them

I haven't ordered much to be fair, but none of the items that I have ordered arrived before 4 days.
That doesn't bother me though to be honest. I can't think of anything at the minute that I would need to sign up to amazon prime for, that I might need in a hurry that I can't get here.
I have no interest in amazon video, and groceries would be the only other thing (I can think of) that could keep me paying £7.99 per month to make sure I got them within 3 days often enough to justify paying for that service every month.

beardybrewer

I could never get Prime video to work even after contacting support and checking some setting that did say UK. I can find the UK movies but I get caught with an error that says you can't play this video from your location.

If you had an item shipped via UK (PW/PM/AddressPal) get on to them in email to swap the free return label from UK to Dublin. This has worked for me many times.

If you got a lightning deal or any special offer you have to contact them to send a replacement at the same cost. Don't just return it as you'll lose the discount.

Tbh I find dealing with them on email wastes a lot less time than chat.

uck51js9zml2yt

TheDriver wrote: »

I'm noticing the 2 day delivery is spot on but their tracking tells me everything is delayed.
Still think video is utter s**t

I was told everything from, they don't offer prime here, to we're at the mercy of the carrier.
A TV took a week.

darkside71

km79 wrote: »

Well if I hadn’t contacted them I’d be waiting till end of days as the Airfryer was “lost” by Iparcel

I have another item overdue but it’s comIng tomorrow with An Post so not worried about It

Looking like Fastway(IParcel) might have "misplaced" my AirFryer as well. Arrived into Fastway hub last Friday and no movement since then. Will contact Amazon later today about it.

I'll be ditching Prime before the renewal date. Ordered nine items, seven about 5 days before Prime day. None have been two day delivery. Five late with Fastway/One MIA. The other three delivered in about 3-4 days by AnPost.

Overall this service is very much like what I had experienced with Amazon Non Prime up to about 1 month ago, then all of a sudden dispatch times increased sometimes up to two weeks. I had joined Prime in the hope that Fastway(IParcel) might not be used for my deliveries, sadly not the case. That's just my experience

UsedToWait

Amazon are sorry my Airfryer hasn't arrived yet via iparcel, when I check 'your orders'

I have it nearly a week now.

Chimichangas

UsedToWait wrote:

Amazon are sorry my Airfryer hasn't arrived yet via iparcel, when I check 'your orders'

I might be interested in your replacement! 😉

But not impressed with the prime. Expecting tablet last Saturday, they took money Monday, then wanted it again yesterday but Monday's efforts had frozen the funds so needed to top up account, & it might arrive tomorrow...

Enrico Palazzo

Interesting. For me Fastway have always been spot on, while An Post seem to be having issues with the volumes, about a half of my recent amazon parcels with them came late.

lucast2007us

Once prime day got out of the way they seem to be up to par for me again all 12 deliveries since have been delivered within the 2 days

beardybrewer

beardybrewer wrote: »

I could never get Prime video to work even after contacting support and checking some setting that did say UK. I can find the UK movies but I get caught with an error that says you can't play this video from your location.

After fussing with this some more and installing NordVPN on my Fire stick I kept getting location errors. I decided to contact support again via chat.

He sorted it out in a few minutes and now it is working... without vpn!

So lesson learnt to keep going back to support until they get it right.

cronos

beardybrewer wrote: »

After fussing with this some more and installing NordVPN on my Fire stick I kept getting location errors. I decided to contact support again via chat.

He sorted it out in a few minutes and now it is working... without vpn!

So lesson learnt to keep going back to support until they get it right.

Does anyone have the full step by step instructions on how to set this up. See a lot of posts but can't see any so far that summarize it step by step from start to finish. Would be handy if there is one.

beardybrewer

So again there are no settings or VPN necessary. It's simply a support exercise.

Scroll to the bottom and click help
Under browse help topics click need more help then contract us
Click prime and more then videoes
Last click chat

Tell them to switch your prime location to the UK.

The above is all I could infer from the entire thread.

Wheety

I ordered a phone on Prime day. No movement for a few days so I contacted them last week and they apologised profusely, a little too much to be honest :pac:

Still no update yesterday, just saying 'Preparing for dispatch'. Contacted them on chat and they again said they'll contact the fulfillment centre. Arrived today by UPS. Must have cost them a few quid

nxbyveromdwjpg

Maison Kind Rover wrote: »

Right you are. It seems that over a certain size it forces you to nominate a day for delivery, and Ireland and Northern Ireland (by postcode) are excluded.

I signed up for AddressPal, seems their UK address is on the UK mainland. Order went through. Happy days.

Update - An Post's AddressPal turned away my TV on delivery because it was 2kg's over the 20kg limit. They didnt bother to notify me. It went back to Amazon as a customer refusal, so was treated as a return rather than a missed delivery.

Got the notification of it when the Amazon app notified me the refund was being processed. Rang Amazon, who were actually really helpful and the guy tried to do what he could but it was too late, it was delivered to my address (Address Pal) and returned and now the refund was processed.

I lost the deal, and the TV is +£400 more than I paid for it again, +€500 in Argos.

I would try begging Amazon again due to the circumstancess but I actually don't have another UK address for forwarding - does anyone know any similar service?

I hate An Post. I wouldve obviously paid any excess if someone just let me know, but they are too useless and incompetent and like most semi-state company's dont give a ****e about their customers.

Stick to Parcel Motel is the moral of the story.

Chris_5339762

First Prime delivery (with priority delivery) was split into two packages, some batteries and a hat.

Ordered on Saturday 21st, earliest delivery now is the 26th. Not great TBH.

TitianGerm

Maison Kind Rover wrote: »

Update - An Post's AddressPal turned away my TV on delivery because it was 2kg's over the 20kg limit. They didnt bother to notify me. It went back to Amazon as a customer refusal, so was treated as a return rather than a missed delivery.

Got the notification of it when the Amazon app notified me the refund was being processed. Rang Amazon, who were actually really helpful and the guy tried to do what he could but it was too late, it was delivered to my address (Address Pal) and returned and now the refund was processed.

I lost the deal, and the TV is +£400 more than I paid for it again, +€500 in Argos.

I would try begging Amazon again due to the circumstancess but I actually don't have another UK address for forwarding - does anyone know any similar service?

I hate An Post. I wouldve obviously paid any excess if someone just let me know, but they are too useless and incompetent and like most semi-state company's dont give a ****e about their customers.

Stick to Parcel Motel is the moral of the story.

https://addresspal.anpost.ie/faq

Look at number 29. It clearly states if items exceed the maximum dimensions that they will be refused at the hub.

wingnut

Maison Kind Rover wrote: »

Stick to Parcel Motel is the moral of the story.

Parcel wizard do oversize and overweight too


https://www.dpdparcelwizard.ie/help-faq

Reati

Chris_5339762 wrote: »

First Prime delivery (with priority delivery) was split into two packages, some batteries and a hat.

Ordered on Saturday 21st, earliest delivery now is the 26th. Not great TBH.

I ordered 22 things on prime day with much of it using the 2 day free to Ireland. I got the last of them yesterday including one item thwt was a replacement for something that arrived broken. The replacement was also broken... But it all arrived and I was impressed with not having to pay nearly 4 euro a pop to parcel motel on all bar about 3 things.

nxbyveromdwjpg

TitianGerm wrote: »

https://addresspal.anpost.ie/faq

Look at number 29. It clearly states if items exceed the maximum dimensions that they will be refused at the hub.

Thanks Mr Address Pal, its under both the weight and size on the Amazon limit on amazon, obviously the box pushed it over by a cm or two. If the useless pricks had let me know while it was there or even before Amazon had refunded me, I would have arranged another courier.

nxbyveromdwjpg

wingnut wrote: »

Parcel wizard do oversize and overweight too


https://www.dpdparcelwizard.ie/help-faq

Will try these guys and then Amazon again, thanks

mel123

Maison Kind Rover wrote: »

Thanks Mr Address Pal, its under both the weight and size on the Amazon limit on amazon, obviously the box pushed it over by a cm or two. If the useless pricks had let me know while it was there or even before Amazon had refunded me, I would have arranged another courier.

Do you mind me asking, why did you use address pal in the first place?

nxbyveromdwjpg

mel123 wrote: »

Do you mind me asking, why did you use address pal in the first place?

No problem, I used Address Pal because their UK address is a mainland UK address and Amazon won't deliver TV's over 49" to Northern Ireland (where the parcel motel UK address is).

I would not recommend using Address Pal. https://ie.trustpilot.com/review/addresspal.anpost.ie

bidiots

Maison Kind Rover wrote: »

Thanks Mr Address Pal, its under both the weight and size on the Amazon limit on amazon, obviously the box pushed it over by a cm or two. If the useless pricks had let me know while it was there or even before Amazon had refunded me, I would have arranged another courier.

In fairness, a package arrived at addresspal that was outside the stated size and weight restriction. End of.
This is on yourself and amazon. But I doubt you want to hear that.
I would have used parcel wizard in the first place, a valuable lesson learnt

stesaurus

Address Pal have delivered a 55" tv to me before. I have an upgraded home delivery account though. They don't seem to refuse anything once you have that

PW or PM won't be accepted by Amazon as they are not mainland UK. SO addresspal is only option for >49"

TitianGerm

Maison Kind Rover wrote: »

Thanks Mr Address Pal, its under both the weight and size on the Amazon limit on amazon, obviously the box pushed it over by a cm or two. If the useless pricks had let me know while it was there or even before Amazon had refunded me, I would have arranged another courier.

I've nothing to do with AddressPal, I've only ever used them twice so less of the attitude.

It's not Amazon or AddressPal fault that you made a mistake and didn't allow for the packaging when selecting your delivery address.

nxbyveromdwjpg

TitianGerm wrote: »

I've nothing to do with AddressPal, I've only ever used them twice so less of the attitude.

It's not Amazon or AddressPal fault that you made a mistake and didn't allow for the packaging when selecting your delivery address.

Yes that is my fault, but how they handled it was in typical An Post anti-customer centric style, instead of making any effort to resolve they just threw back, cost me £400, didnt even bother letting me know, and were then both obnoxious and useless about it when I enquired about what happened. I didnt have a chance.

After that I can only agree with all the reviews on that site I posted earlier. I wouldn't use them for anything that won't be absolutely straight forward, because they are utterly unhelpful and don't give a ****e about their business or customers.

TitianGerm

Maison Kind Rover wrote: »

Yes that is my fault, but how they handled it was in typical An Post anti-customer centric style, instead of making any effort to resolve they just threw back, cost me £400, didnt even bother letting me know, and were then both obnoxious and useless about it when I enquired about what happened. I didnt have a chance.

After that I can only agree with all the reviews on that site I posted earlier. I wouldn't use them for anything that won't be absolutely straight forward, because they are utterly unhelpful and don't give a ****e about their business or customers.

Why should they handle it any different? Your package was outside the stated guidelines so they were correct to be refuse delivery.

If you came across to An Post as your coming across here then I can see why you'd get no traction with them. Obnoxious self entitled people who hold no personal responsibility are a nightmare to deal with.

AddressPal didn't cost you £400, your mistake cost you £400.

nxbyveromdwjpg

TitianGerm wrote: »

Why should they handle it any different? Your package was outside the stated guidelines so they were correct to be refuse delivery.

If you came across to An Post as your coming across here then I can see why you'd get no traction with them. Obnoxious self entitled people who hold no personal responsibility are a nightmare to deal with.

AddressPal didn't cost you £400, your mistake cost you £400.

It's this weird new concept, check it out.

Notifications that aren't 24 hours too late might help too - but hey who am i to blame them for anything, I'm only the customer!

Suckit

wingnut wrote: »

Parcel wizard do oversize and overweight too


https://www.dpdparcelwizard.ie/help-faq

So do Parcel connect, slightly more - https://www.parcelconnect.ie/virtual-address/

bidiots

Maison Kind Rover wrote: »

It's this weird new concept, check it out.

Notifications that aren't 24 hours too late might help too - but hey who am i to blame them for anything, I'm only the customer!

As you have proven, contrary to popular belief, the customer is not always right:D

Suckit

DPD parcel wizard don't get good reviews either, they aren't helpful and won't bend either. So unless you spell it out to them and give them all the details (same as you AP expected), you will be in the same boat.

Straight forward, they are decent, but if you have any issues, they aren't any good at all.

uck51js9zml2yt

Suckit wrote: »

DPD parcel wizard don't get good reviews either, they aren't helpful and won't bend either. So unless you spell it out to them and give them all the details (same as you AP expected), you will be in the same boat.

Straight forward, they are decent, but if you have any issues, they aren't any good at all.

I've had oversized boxes delivered with them no issue. All for 3.95 or whatever it is!!

nxbyveromdwjpg

Suckit wrote: »

DPD parcel wizard don't get good reviews either, they aren't helpful and won't bend either. So unless you spell it out to them and give them all the details (same as you AP expected), you will be in the same boat.

Straight forward, they are decent, but if you have any issues, they aren't any good at all.

Been onto DPD and they are taking it as far as their depot in Newry, and I will collect it from there.

Fairly simply sorted out with just basic communication, something which Address Pal are unfortunately void of.

Alls well that ends well.

honda boi

Used addresspal twice.
Once for amazon for something that only shipped to mainland UK.
And for an eBay item,the seller on eBay didn't put my account number on the package but an post still took it and I got it.
So been good for the 2 times I've used them.

_Whimsical_

This two day delivery is becoming a bit of a joke, just ordered 2 things, both Prime, both arriving next Friday!

Chris_5339762

Chris_5339762 wrote: »

First Prime delivery (with priority delivery) was split into two packages, some batteries and a hat.

Ordered on Saturday 21st, earliest delivery now is the 26th. Not great TBH.

Today is now the 27th and its still not here. Its Amazons problem as my contract is with them, but I live in an Apartment so the An Post courier can't get in.


No call, no slip through the post and it has been bouncing back and forth to the delivery center for the past few days.


Amazon will try to blame An Post, of that I'm sure, but its their issue as far as I'm concerned. And of course I'm off on holiday tomorrow so god knows what will happen.


Regular Super Saver Delivery was better, at least the "come pick it up" slips come with the postman who has access to the apartment, and not the courier who just doesn't bother.

n1ck

Chris_5339762 wrote: »

Today is now the 27th and its still not here. Its Amazons problem as my contract is with them, but I live in an Apartment so the An Post courier can't get in.


No call, no slip through the post and it has been bouncing back and forth to the delivery center for the past few days.


Amazon will try to blame An Post, of that I'm sure, but its their issue as far as I'm concerned. And of course I'm off on holiday tomorrow so god knows what will happen.


Regular Super Saver Delivery was better, at least the "come pick it up" slips come with the postman who has access to the apartment, and not the courier who just doesn't bother.

How is it Amazon's fault that An Post have no access to your building? Just get it delivered to your workplace or have it delivered somewhere they can access...

Suckit

_Whimsical_ wrote: »

This two day delivery is becoming a bit of a joke, just ordered 2 things, both Prime, both arriving next Friday!

Definitely not worth the £7.99 a month, unless all streaming services make it.

Northern Monkey

I’ve had 5 deliveries (4 from prime day) and 3 have been within 2 days and the other two were 1 week but it gave that as the suggested delivery date when ordering.

slave1

Suckit wrote: »

Definitely not worth the £7.99 a month, unless all streaming services make it.

..but it is worth it at Student Prime...

Chris_5339762

n1ck wrote: »

How is it Amazon's fault that An Post have no access to your building? Just get it delivered to your workplace or have it delivered somewhere they can access...

My contract to provide delivery is with Amazon, it is their problem. The courier hasn't provided delivery and has made no attempt to get in touch or leave a "come collect it" slip, which in the past has been posted to me.

Also the courier is the An Post courier and how come he doesn't have access when the postman does?

n1ck

Chris_5339762 wrote: »

My contract to provide delivery is with Amazon, it is their problem. The courier hasn't provided delivery and has made no attempt to get in touch or leave a "come collect it" slip, which in the past has been posted to me.

Also the courier is the An Post courier and how come he doesn't have access when the postman does?

Have you made any contact? I get a text from An Post for my Amazon deliveries and if i'm not there I re-arrange. Otherwise, I get it shipped to somewhere I WILL BE.

You will also get a notice when Amazon attempts to deliver via the app.

Chris_5339762

I've had absolutely nothing at all from them, no text, nothing. All of my details are with Amazon.

Also the last time I went down to the sorting office I was made to feel two inches tall. Guy in there was very, very rude.

n1ck

Chris_5339762 wrote: »

Also the last time I went down to the sorting office I was made to feel two inches tall. Guy in there was very, very rude.

I presume that is Amazon's fault too?

For the record, I completely understand that your contract is with Amazon and it's up to them to deal with the issues you've had but from the looks of it, you haven't done much yourself. I would recommend getting onto support and querying it with them.

Reati

Chris_5339762 wrote: »

I've had absolutely nothing at all from them, no text, nothing. All of my details are with Amazon.

Ever one of the 15 I got via an post I got had an notification from amazon and a text from an post.

Chris_5339762 wrote: »

Also the last time I went down to the sorting office I was made to feel two inches tall. Guy in there was very, very rude.

The interaction is fairly brief in my experience. Give slip and ID. Sign and take parcel so love to hear What did he say to you?

lucast2007us

Chris_5339762 wrote:

Also the last time I went down to the sorting office I was made to feel two inches tall. Guy in there was very, very rude.

I'm 2 inches tall. What's wrong with that

mel123

Has everyone got their order at this stage? My order of a 49 inch tv hasnt budged in the two weeks, and im getting absolutely no where with amazon. Constant automatic replies that are saying the same thing all the time, yet the order hasnt budged. I was actually waiting on the tv, my old one broke, yet i dont want to cancel the order as i got a good deal for it. My frustration is real!!!


I've checked and see that the item is in stock, but your order didn't dispatch, so it seems that the order was delayed in the dispatch process.

In this case, I've now contacted our Fulfilment Centre to dispatch the order aware of this delay and they’re processing your order and I can assure that it will enter the dispatch process as soon as possible.

Please understand we rely on the suppliers for up-to-date information regarding the availability of this item and unfortunately, that's all we have to go by.

I hope that you would understand that being the retailers we are totally dependent on our suppliers for the supply.

lucast2007us

mel123 wrote:

I hope that you would understand that being the retailers we are totally dependent on our suppliers for the supply.

Why are they blaming the supplier when it's showing as in stock when you checked?

Was it marked as sold and fulfilled by Amazon??
Or was it indeed a third party seller with Amazon fulfillment?

km79

Another bit of bad luck for me . And a very unusual one
I ordered a pack of Top Trumps (birthday present ) last week . The package came yesterday. All that was in it was an envelope with 2 blue stickers with “GB” in yellow and a yellow ring of stars above the letters
I contacted the sellers who have good feedback and they told me it was fulfilled by amazon so to get on to them
It’s only 4 pound but it’s very very strange !

mel123

lucast2007us wrote: »

Why are they blaming the supplier when it's showing as in stock when you checked?

Was it marked as sold and fulfilled by Amazon??
Or was it indeed a third party seller with Amazon fulfillment?

Sold by: Amazon EU S.a.r.L.
Dispatched from and sold by Amazon.

Im actually afraid if i give out too much, they will cancel my order. For the hassle, theyve given me a tenner credit (wow), i tried to blag a few months prime also, but they are not having a bar of it