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Access to final bill

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  • 09-07-2018 9:49am
    #1
    gary314c
    Registered Users Posts: 19 ✭


    Hi, 
    I recently ported to another provider and received an email from eir stating that my final bill was available on myeir. When I tried to log in, it stated  that no number was associated with my account. How do I access my final bill?
    Thanks,
    Gary


Comments

  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gary314c wrote: »
    Hi, 
    I recently ported to another provider and received an email from eir stating that my final bill was available on myeir. When I tried to log in, it stated  that no number was associated with my account. How do I access my final bill?
    Thanks,
    Gary
    Hi gary314c ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    gary314c
    Registered Users Posts: 19 ✭gary314c


    eir: Thomas wrote: »
    gary314c wrote: »
    Hi, 
    I recently ported to another provider and received an email from eir stating that my final bill was available on myeir. When I tried to log in, it stated  that no number was associated with my account. How do I access my final bill?
    Thanks,
    Gary
    Hi gary314c ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas,

    I send you a PM with the details.

    Thanks,
    Gary


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    Hi, 
    I recently ported to another provider and received an email from eir stating that my final bill was available on myeir. When I tried to log in, it stated  that no number was associated with my account. How do I access my final bill?
    Thanks,
    Gary
    Hi gary314c ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas,

    I send you a PM with the details.

    Thanks,
    Gary
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


  • Options
    #5
    gary314c
    Registered Users Posts: 19 ✭gary314c


    eir: Thomas wrote: »
    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    Hi, 
    I recently ported to another provider and received an email from eir stating that my final bill was available on myeir. When I tried to log in, it stated  that no number was associated with my account. How do I access my final bill?
    Thanks,
    Gary
    Hi gary314c ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas,

    I send you a PM with the details.

    Thanks,
    Gary
    I have received your PM and I will reply shortly.

    Thanks

    Thomas
    Hi Thomas,

    I got your PM. I need to get a copy (either by pdf or post) of my final bill. Surely it is possible for eir to supply this?

    Thanks,
    Gary


  • Options
    #6
    gary314c
    Registered Users Posts: 19 ✭gary314c


    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    Hi, 
    I recently ported to another provider and received an email from eir stating that my final bill was available on myeir. When I tried to log in, it stated  that no number was associated with my account. How do I access my final bill?
    Thanks,
    Gary
    Hi gary314c ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas,

    I send you a PM with the details.

    Thanks,
    Gary
    I have received your PM and I will reply shortly.

    Thanks

    Thomas
    Hi Thomas,

    I got your PM. I need to get a copy (either by pdf or post) of my final bill. Surely it is possible for eir to supply this?

    Thanks,
    Gary
    No help there Thomas via your PM. I don't think I'm asking too much to have a copy the bill that you expect me to pay sent to me either by post or email. Saying it is available on myeir which is not possible for me to access is fairly ridiculous. 

    Hopefully I won't have to deal with eir for too much longer. 


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  • Options
    #7
    gary314c
    Registered Users Posts: 19 ✭gary314c


    gary314c wrote: »
    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    Hi, 
    I recently ported to another provider and received an email from eir stating that my final bill was available on myeir. When I tried to log in, it stated  that no number was associated with my account. How do I access my final bill?
    Thanks,
    Gary
    Hi gary314c ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas,

    I send you a PM with the details.

    Thanks,
    Gary
    I have received your PM and I will reply shortly.

    Thanks

    Thomas
    Hi Thomas,

    I got your PM. I need to get a copy (either by pdf or post) of my final bill. Surely it is possible for eir to supply this?

    Thanks,
    Gary
    No help there Thomas via your PM. I don't think I'm asking too much to have a copy the bill that you expect me to pay sent to me either by post or email. Saying it is available on myeir which is not possible for me to access is fairly ridiculous. 

    Hopefully I won't have to deal with eir for too much longer. 
    I realise thomas that you can't do much to assist.

    Initially I was told to contact customer service. Online chat is not available, and the phone number I was given will not recognize my number to load the account so I can't get past the automated system.

    I then tried to raise a complaint via https://www.eir.ie/complaints/. but the email form doesn't accept mobile numbers.


    Anyone have a suggestion on how to get a copy of my final bill from eir?


  • Options
    #8
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    gary314c wrote: »
    gary314c wrote: »
    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    Hi, 
    I recently ported to another provider and received an email from eir stating that my final bill was available on myeir. When I tried to log in, it stated  that no number was associated with my account. How do I access my final bill?
    Thanks,
    Gary
    Hi gary314c ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas,

    I send you a PM with the details.

    Thanks,
    Gary
    I have received your PM and I will reply shortly.

    Thanks

    Thomas
    Hi Thomas,

    I got your PM. I need to get a copy (either by pdf or post) of my final bill. Surely it is possible for eir to supply this?

    Thanks,
    Gary
    No help there Thomas via your PM. I don't think I'm asking too much to have a copy the bill that you expect me to pay sent to me either by post or email. Saying it is available on myeir which is not possible for me to access is fairly ridiculous. 

    Hopefully I won't have to deal with eir for too much longer. 
    I realise thomas that you can't do much to assist.

    Initially I was told to contact customer service. Online chat is not available, and the phone number I was given will not recognize my number to load the account so I can't get past the automated system.

    I then tried to raise a complaint via https://www.eir.ie/complaints/. but the email form doesn't accept mobile numbers.


    Anyone have a suggestion on how to get a copy of my final bill from eir?
    The complaint form issue is flagged a long time but yet they wont update it. You can enter a fake landline and put the mobile number in the comments but not what you should have to do. The contact email is ccm@eir.ie.


    Try calling [url=tel:+35314307085]+353 1 430 7085[/url] and you should be able to request the bill from there, again which you shouldn't have to do. Lots of the companies are bad at final billing when bills have been done electronically. 


  • Options
    #9
    d9oiu2wk07blr5
    Closed Accounts Posts: 364 ✭✭d9oiu2wk07blr5


    gary314c wrote: »
    gary314c wrote: »
    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    eir: Thomas wrote: »
    gary314c wrote: »
    Hi, 
    I recently ported to another provider and received an email from eir stating that my final bill was available on myeir. When I tried to log in, it stated  that no number was associated with my account. How do I access my final bill?
    Thanks,
    Gary
    Hi gary314c ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas,

    I send you a PM with the details.

    Thanks,
    Gary
    I have received your PM and I will reply shortly.

    Thanks

    Thomas
    Hi Thomas,

    I got your PM. I need to get a copy (either by pdf or post) of my final bill. Surely it is possible for eir to supply this?

    Thanks,
    Gary
    No help there Thomas via your PM. I don't think I'm asking too much to have a copy the bill that you expect me to pay sent to me either by post or email. Saying it is available on myeir which is not possible for me to access is fairly ridiculous. 

    Hopefully I won't have to deal with eir for too much longer. 
    I realise thomas that you can't do much to assist.

    Initially I was told to contact customer service. Online chat is not available, and the phone number I was given will not recognize my number to load the account so I can't get past the automated system.

    I then tried to raise a complaint via https://www.eir.ie/complaints/. but the email form doesn't accept mobile numbers.


    Anyone have a suggestion on how to get a copy of my final bill from eir?
    Do an Article 15 Subject Access Request under GDPR to the data protection officer (DPO@eir.ie) & you don't need to fill out their form.  It's suffice to do the SAR by email.  They must comply with the SAR within 30 days.


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