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Phone not working in Mexico.

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  • 09-07-2018 8:07pm
    #1
    overshoot
    Registered Users Posts: 3,219 ✭✭✭


    My phone is showing coverage through AT&T but it appears I'm unable to call out (says "number invalid" everytime), doesnt matter if its a uk, Irish or mexican.
    Tbh I'm not worried about calls but do need access to texts. I know im not recieving them which is cauing a problem. Is there anything that would be causing this?

    I can't see any issues with settings on the phone, the Sim has credit, topped up twice as I forgot to deactivate the bundle for thr trip!


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    overshoot wrote: »
    My phone is showing coverage through AT&T but it appears I'm unable to call out (says "number invalid" everytime), doesnt matter if its a uk, Irish or mexican.
    Tbh I'm not worried about calls but do need access to texts. I know im not recieving them which is cauing a problem. Is there anything that would be causing this?

    I can't see any issues with settings on the phone, the Sim has credit, topped up twice as I forgot to deactivate the bundle for thr trip!
    Hi overshoot ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and mobile number and pin, I would be happy to look into this for you.

    Thanks 

    Thomas


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    #3
    alanashe
    Registered Users Posts: 169 ✭✭alanashe


    I had the same problem with AT&T in Mexico, showed signal but would not work. I manually changed to Telcell and I had no more issues!


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    alanashe wrote: »
    I had the same problem with AT&T in Mexico, showed signal but would not work. I manually changed to Telcell and I had no more issues!
    Hi alanashe, 

    I'm glad to hear you got your issue sorted. Thanks for the feedback. 

    Thanks 

    Tracey 


  • Options
    #5
    overshoot
    Registered Users Posts: 3,219 ✭✭✭overshoot


    The changes didn't seem to work, but did get the network to change to pecaso and a few texts came through.
    Couldn't change to telcel for some reason (maybe as I've a Sim of theirs in?)

    Thanks for the help


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