moving home issue

cellboy

Hi, I was having the eir wireless broadband + landline for 40 euro and I've just added the 10 euro 15gb sim-only mobile plan onto that in a couple of weeks ago. So the total bill was 50 euro per month.

since I'm moving home recently, so I called Eir for requesting moving home on 3rd Jul. I've also received the email from Eir for the new address which I'm moving to.

I've received a call from Eir on 9th Jul that they will disconnect the services in the old address. However, I've lost the eir wireless broadband then. 

Today, I called the Eir about a loss of service and it looks it's still under the old address. 
The whole conversation made me feels that the moving home service was not went through for some reason and Eir canceled the old service without moving to the new one.

Eir told me that I'll have a new account number as the old one is canceled and I'm paying 55 euro per month instead of 50 as I'm a new customer, not an existing customer?? I only accepted this as I need the service back asap.

Now, while I'm typing this, I've just received a confirmation email from Eir that saying my monthly bill will be 101 euro for the new contract??

I really need a help on this asap, thanks!

eir: Tracey

cellboy wrote: »

Hi, I was having the eir wireless broadband + landline for 40 euro and I've just added the 10 euro 15gb sim-only mobile plan onto that in a couple of weeks ago. So the total bill was 50 euro per month.

since I'm moving home recently, so I called Eir for requesting moving home on 3rd Jul. I've also received the email from Eir for the new address which I'm moving to.

I've received a call from Eir on 9th Jul that they will disconnect the services in the old address. However, I've lost the eir wireless broadband then. 

Today, I called the Eir about a loss of service and it looks it's still under the old address. 
The whole conversation made me feels that the moving home service was not went through for some reason and Eir canceled the old service without moving to the new one.

Eir told me that I'll have a new account number as the old one is canceled and I'm paying 55 euro per month instead of 50 as I'm a new customer, not an existing customer?? I only accepted this as I need the service back asap.

Now, while I'm typing this, I've just received a confirmation email from Eir that saying my monthly bill will be 101 euro for the new contract??

I really need a help on this asap, thanks!

Hi cellboy, 

I'm sorry to hear about the issues you are having with your order. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this and clarify it for you. 

Thanks 

Tracey 

cellboy

eir: Tracey wrote: »

cellboy wrote: »

Hi, I was having the eir wireless broadband + landline for 40 euro and I've just added the 10 euro 15gb sim-only mobile plan onto that in a couple of weeks ago. So the total bill was 50 euro per month.

since I'm moving home recently, so I called Eir for requesting moving home on 3rd Jul. I've also received the email from Eir for the new address which I'm moving to.

I've received a call from Eir on 9th Jul that they will disconnect the services in the old address. However, I've lost the eir wireless broadband then. 

Today, I called the Eir about a loss of service and it looks it's still under the old address. 
The whole conversation made me feels that the moving home service was not went through for some reason and Eir canceled the old service without moving to the new one.

Eir told me that I'll have a new account number as the old one is canceled and I'm paying 55 euro per month instead of 50 as I'm a new customer, not an existing customer?? I only accepted this as I need the service back asap.

Now, while I'm typing this, I've just received a confirmation email from Eir that saying my monthly bill will be 101 euro for the new contract??

I really need a help on this asap, thanks!

Hi cellboy, 

I'm sorry to hear about the issues you are having with your order. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this and clarify it for you. 

Thanks 

Tracey 

Hi Tracey, PM just sent to you. Thanks!

cellboy

Hi, up to today, still no one contacted me and no issue been resolved!

Also, I've just got the Eir text message this morning saying that You next bill is running unusually high and pls call to make an advance payment???

eir: Thomas

cellboy wrote: »

Hi, up to today, still no one contacted me and no issue been resolved!

Also, I've just got the Eir text message this morning saying that You next bill is running unusually high and pls call to make an advance payment???

Hi cellboy,

Tracey is off at the moment, feel free to forward the last PM you sent to me and I would be happy to look into this.

Thanks

Thomas

cellboy

eir: Thomas wrote: »

cellboy wrote: »

Hi, up to today, still no one contacted me and no issue been resolved!

Also, I've just got the Eir text message this morning saying that You next bill is running unusually high and pls call to make an advance payment???

Hi cellboy,

Tracey is off at the moment, feel free to forward the last PM you sent to me and I would be happy to look into this.

Thanks

Thomas

hi Thomas, PM has just sent, thanks!

eir: Thomas

cellboy wrote: »

eir: Thomas wrote: »

cellboy wrote: »

Hi, up to today, still no one contacted me and no issue been resolved!

Also, I've just got the Eir text message this morning saying that You next bill is running unusually high and pls call to make an advance payment???

Hi cellboy,

Tracey is off at the moment, feel free to forward the last PM you sent to me and I would be happy to look into this.

Thanks

Thomas

hi Thomas, PM has just sent, thanks!

I have received your PM and I will respond shortly.

Thanks

Thomas

cellboy

hi all, still haven't got anything from Eir for the issues but received a email from eir that is saying my next bill is 239euro!!! It's a joke!!! Pls resolve this issues asap or I'll not pay anything to eir