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Contacting eir.

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  • 11-07-2018 12:19pm
    #1
    42inchchest
    Registered Users Posts: 30 ✭


    Hi, 
    I have home broadband with eir and wish to contact.
    Tried logging in-tells me account has been closed/moved.
    Tried ringing- cant get past first hurdle (enter acc num.) because I dont know account number because I cant log in.
    Tried emailing through website-eir email out of service.
    Tried webchat- webchat out of service.
    'lil help please!
    Thanks


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    42inchchest wrote: »
    Hi, 
    I have home broadband with eir and wish to contact.
    Tried logging in-tells me account has been closed/moved.
    Tried ringing- cant get past first hurdle (enter acc num.) because I dont know account number because I cant log in.
    Tried emailing through website-eir email out of service.
    Tried webchat- webchat out of service.
    'lil help please!
    Thanks
    Hi 42inchchest, 

    Thanks for getting in touch with us here. 

    I'm sorry to hear this. Can you confirm the issue you are having and I'll be able to assist you here or point you in the right direction? 

    Thanks

    Tracey 


  • Options
    #3
    42inchchest
    Registered Users Posts: 30 ✭42inchchest


    Pm sent, thanks.


  • Options
    #4
    42inchchest
    Registered Users Posts: 30 ✭42inchchest


    Looks like I can rule out contacting eir via boards too. 


  • Options
    #5
    RobiePAX
    Registered Users Posts: 266 ✭✭RobiePAX


    Last week Eir experienced webchat issues hence why it probably didn't work. You should be able to contact webchat as normal now during working hours following this link: https://www.eir.ie/chatnow

    As for you don't know your account number, visit your local Carphone Warehouse or Eir branch. They can search you on eir system using your name, surname, address or landline. They'll be able to provide you your account number.


  • Options
    #6
    42inchchest
    Registered Users Posts: 30 ✭42inchchest


    Thanks, ill give that a go.


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  • Options
    #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    42inchchest wrote: »
    Looks like I can rule out contacting eir via boards too. 
    Hi 42inchchest ,

    Tracey is off at the moment.

    If you would like to forward the initial PM on to me I would be happy to look into this for you.

    Thanks

    Thomas


  • Options
    #8
    42inchchest
    Registered Users Posts: 30 ✭42inchchest


    eir: Thomas wrote: »
    42inchchest wrote: »
    Looks like I can rule out contacting eir via boards too. 
    Hi 42inchchest ,

    Tracey is off at the moment.

    If you would like to forward the initial PM on to me I would be happy to look into this for you.

    Thanks

    Thomas
    Thanks Thomas, all sorted.


  • Options
    #9
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    42inchchest wrote: »
    eir: Thomas wrote: »
    42inchchest wrote: »
    Looks like I can rule out contacting eir via boards too. 
    Hi 42inchchest ,

    Tracey is off at the moment.

    If you would like to forward the initial PM on to me I would be happy to look into this for you.

    Thanks

    Thomas
    Thanks Thomas, all sorted.
    I'm glad to hear this has been resolved.

    Thanks

    Thomas


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