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Huawei p smart
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11-07-2018 2:12pmGot the above phone in February when I upgraded it on my business account. From day 1 I've had nothing but trouble. Brought it back to the Eir shop I bought it in only to be fobbed off every time.
1) They gave me the wrong sim card to start with so I had to travel 20 miles to get the proper one in another Eir shop.
2) Calls keep dropping on my phone when I am talking to someone. Kept being told its a sim card problem so I changed the sim card but it's still happening.... and changed it at my own expense. Then told its a network problem when it clearly isn't because my wife is also Eir and I can pick up her phone and make calls no problem without the signal breaking up.
3) It will not connect to things via bluetooth, have tried all the advice I was given and even reset factory settings but to no avail....
4) There is a black dot now when I take a photo or video, right in the centre of the screen. It is obviously on the lens somewhere but I can't clean it off or get rid of it.
I am very disappointed by the quality of the product I received but more so by the service that I have been getting. Sign me in for a 24 month contract thinking I would get some level of aftercare and I am getting nothing.
M.0
Comments
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Got the above phone in February when I upgraded it on my business account. From day 1 I've had nothing but trouble. Brought it back to the Eir shop I bought it in only to be fobbed off every time.
1) They gave me the wrong sim card to start with so I had to travel 20 miles to get the proper one in another Eir shop.
2) Calls keep dropping on my phone when I am talking to someone. Kept being told its a sim card problem so I changed the sim card but it's still happening.... and changed it at my own expense. Then told its a network problem when it clearly isn't because my wife is also Eir and I can pick up her phone and make calls no problem without the signal breaking up.
3) It will not connect to things via bluetooth, have tried all the advice I was given and even reset factory settings but to no avail....
4) There is a black dot now when I take a photo or video, right in the centre of the screen. It is obviously on the lens somewhere but I can't clean it off or get rid of it.
I am very disappointed by the quality of the product I received but more so by the service that I have been getting. Sign me in for a 24 month contract thinking I would get some level of aftercare and I am getting nothing.
M.
Thank you for contacting us here. I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.
I will be sure to pass on all your feedback to the relevant departments.
Thanks
Thomas0 -
eir: Thomas wrote: »Got the above phone in February when I upgraded it on my business account. From day 1 I've had nothing but trouble. Brought it back to the Eir shop I bought it in only to be fobbed off every time.
1) They gave me the wrong sim card to start with so I had to travel 20 miles to get the proper one in another Eir shop.
2) Calls keep dropping on my phone when I am talking to someone. Kept being told its a sim card problem so I changed the sim card but it's still happening.... and changed it at my own expense. Then told its a network problem when it clearly isn't because my wife is also Eir and I can pick up her phone and make calls no problem without the signal breaking up.
3) It will not connect to things via bluetooth, have tried all the advice I was given and even reset factory settings but to no avail....
4) There is a black dot now when I take a photo or video, right in the centre of the screen. It is obviously on the lens somewhere but I can't clean it off or get rid of it.
I am very disappointed by the quality of the product I received but more so by the service that I have been getting. Sign me in for a 24 month contract thinking I would get some level of aftercare and I am getting nothing.
M.
Thank you for contacting us here. I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.
I will be sure to pass on all your feedback to the relevant departments.
Thanks
Thomas
Can you not do anything about it? I am paying to use a mobile phone for my business yet I can't use it to take calls or make calls...... How is this phone fit for purpose?0 -
eir: Thomas wrote: »Got the above phone in February when I upgraded it on my business account. From day 1 I've had nothing but trouble. Brought it back to the Eir shop I bought it in only to be fobbed off every time.
1) They gave me the wrong sim card to start with so I had to travel 20 miles to get the proper one in another Eir shop.
2) Calls keep dropping on my phone when I am talking to someone. Kept being told its a sim card problem so I changed the sim card but it's still happening.... and changed it at my own expense. Then told its a network problem when it clearly isn't because my wife is also Eir and I can pick up her phone and make calls no problem without the signal breaking up.
3) It will not connect to things via bluetooth, have tried all the advice I was given and even reset factory settings but to no avail....
4) There is a black dot now when I take a photo or video, right in the centre of the screen. It is obviously on the lens somewhere but I can't clean it off or get rid of it.
I am very disappointed by the quality of the product I received but more so by the service that I have been getting. Sign me in for a 24 month contract thinking I would get some level of aftercare and I am getting nothing.
M.
Thank you for contacting us here. I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.
I will be sure to pass on all your feedback to the relevant departments.
Thanks
Thomas
Can you not do anything about it? I am paying to use a mobile phone for my business yet I can't use it to take calls or make calls...... How is this phone fit for purpose?
Thanks
Thomas0 -
eir: Thomas wrote: »eir: Thomas wrote: »Got the above phone in February when I upgraded it on my business account. From day 1 I've had nothing but trouble. Brought it back to the Eir shop I bought it in only to be fobbed off every time.
1) They gave me the wrong sim card to start with so I had to travel 20 miles to get the proper one in another Eir shop.
2) Calls keep dropping on my phone when I am talking to someone. Kept being told its a sim card problem so I changed the sim card but it's still happening.... and changed it at my own expense. Then told its a network problem when it clearly isn't because my wife is also Eir and I can pick up her phone and make calls no problem without the signal breaking up.
3) It will not connect to things via bluetooth, have tried all the advice I was given and even reset factory settings but to no avail....
4) There is a black dot now when I take a photo or video, right in the centre of the screen. It is obviously on the lens somewhere but I can't clean it off or get rid of it.
I am very disappointed by the quality of the product I received but more so by the service that I have been getting. Sign me in for a 24 month contract thinking I would get some level of aftercare and I am getting nothing.
M.
Thank you for contacting us here. I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.
I will be sure to pass on all your feedback to the relevant departments.
Thanks
Thomas
Can you not do anything about it? I am paying to use a mobile phone for my business yet I can't use it to take calls or make calls...... How is this phone fit for purpose?
Thanks
Thomas
Thank you!!!!0
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