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20 working days to receive an unlock code for mobile?

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  • 12-07-2018 1:37pm
    #1
    RocketRaccoon
    Registered Users Posts: 4,454 ✭✭✭


    Hi there, 
    I requested the unlock code for my mobile(galaxy s7) on June 28th, I was told it can take between 5-10 working days. I am currently talking to live chat who have now told me to wait a further 10 working days.

    I am out of contract, I wish to leave Eir mobile. It does not take 20 working days to receive an unlock code from the manufacturer. Is there anything that can be done about this?

    I have requested the unlock code and my final bill to be sent via post. 


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    RocketRaccoon wrote: »
    Hi there, 
    I requested the unlock code for my mobile(galaxy s7) on June 28th, I was told it can take between 5-10 working days. I am currently talking to live chat who have now told me to wait a further 10 working days.

    I am out of contract, I wish to leave Eir mobile. It does not take 20 working days to receive an unlock code from the manufacturer. Is there anything that can be done about this?

    I have requested the unlock code and my final bill to be sent via post. 
    Hi RocketRaccoon ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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    #3
    RocketRaccoon
    Registered Users Posts: 4,454 ✭✭✭RocketRaccoon


    eir: Thomas wrote: »
    RocketRaccoon wrote: »
    Hi there, 
    I requested the unlock code for my mobile(galaxy s7) on June 28th, I was told it can take between 5-10 working days. I am currently talking to live chat who have now told me to wait a further 10 working days.

    I am out of contract, I wish to leave Eir mobile. It does not take 20 working days to receive an unlock code from the manufacturer. Is there anything that can be done about this?

    I have requested the unlock code and my final bill to be sent via post. 
    Hi RocketRaccoon ,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Hi Thomas, I have sent you all my info via PM 


  • Options
    #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi RocketRaccoon,

    I will follow this up with Thomas and get back to you with an update.

    Thanks,

    Sarah


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    #5
    RobiePAX
    Registered Users Posts: 266 ✭✭RobiePAX


    I've requested unlock code for my girlfriend. She received it by email within 4 days. Make sure you gave them correct email. And check your spam sometimes it goes there.

    Also if I were you I'd message them every 5 days. Normally if they hit a wall, they wait for you to contact them.


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    #6
    RocketRaccoon
    Registered Users Posts: 4,454 ✭✭✭RocketRaccoon


    RobiePAX wrote: »
    I've requested unlock code for my girlfriend. She received it by email within 4 days. Make sure you gave them correct email. And check your spam sometimes it goes there.

    Also if I were you I'd message them every 5 days. Normally if they hit a wall, they wait for you to contact them.
    15 days now and still nothing. 


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    #7
    RobiePAX
    Registered Users Posts: 266 ✭✭RobiePAX


    Contact them now for the update. And keep doing that every few days until you get it. Don't let the case stay inactive for more than 5 days. Make sure you giving correct IMEI and correct email.

    Eir Webchat Link - https://www.eir.ie/chatnow


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    #8
    RocketRaccoon
    Registered Users Posts: 4,454 ✭✭✭RocketRaccoon


    RobiePAX wrote: »
    Contact them now for the update. And keep doing that every few days until you get it. Don't let the case stay inactive for more than 5 days. Make sure you giving correct IMEI and correct email.

    Eir Webchat Link - https://www.eir.ie/chatnow
    I have lost count of how many times I have been on the live chat over the last few days, I am losing the will to live with their complete ineptitude and lack of basic English. 


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    #9
    RobiePAX
    Registered Users Posts: 266 ✭✭RobiePAX


    RocketRaccoon wrote: »
    I am losing the will to live with their complete ineptitude and lack of basic English. 
    Unfortunately outsourcing through India is a way to go lately. If you think Eir is bad with that, I don't envy you giving Vodafone a call :)

    I hope one of Eir reps will speed your request progress and you get your unlock soon.


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