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Need to contact Eir ASAP

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  • 12-07-2018 2:51pm
    #1
    Kiith
    Moderators, Computer Games Moderators Posts: 23,186 Mod ✭✭✭✭


    Hi, 

    I need a direct contact number for someone in Eir, as my account has been disconnected. I've had issued with a missing payment for the last month, and it finally got resolved on Monday when your team found the issue (on Eir's side). I was told. I would get e50 off my bill, and that was great. Unfortunately, that e50 was never taken off my bill, so I haven't paid it yet, and now I've been disconnected. 

    This is absolutely unacceptable and I am beyond angry with Eir.  I was specifically told that there was a note on my account to stop any disconnection. I and my wife are working from home today, and now cannot do anything, which is costing us both money. 

    I can't even call your helpline, as it won't allow me to talk to anyone without making a payment. 

    This needs to be resolved within an hour or I will terminate both accounts and you will never see a single cent from me again. 


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Kiith wrote: »
    Hi, 

    I need a direct contact number for someone in Eir, as my account has been disconnected. I've had issued with a missing payment for the last month, and it finally got resolved on Monday when your team found the issue (on Eir's side). I was told. I would get e50 off my bill, and that was great. Unfortunately, that e50 was never taken off my bill, so I haven't paid it yet, and now I've been disconnected. 

    This is absolutely unacceptable and I am beyond angry with Eir.  I was specifically told that there was a note on my account to stop any disconnection. I and my wife are working from home today, and now cannot do anything, which is costing us both money. 

    I can't even call your helpline, as it won't allow me to talk to anyone without making a payment. 

    This needs to be resolved within an hour or I will terminate both accounts and you will never see a single cent from me again. 
    Hi Kiith,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    You can contact our support team on 1800 200 481, this number will get you directly through to an agent.

    Thanks

    Thomas


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