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PAYG Bill In Credit

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  • 14-07-2018 12:36pm
    #1
    JaFoolySoCooly
    Registered Users Posts: 6 ✭


    Hi,

    The last couple bills I've received from Electric Ireland state that my account is in credit. Both feature a little tear off stub at the end with the credit amount (combined of around €100!) and some bank address for a "Bank Giro Credit Transfer". 

    I'm just wondering what can I do with this? Am I able to cash this in at my own bank or convert for credit?

    Cheers


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    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi there,

    Thank you for getting in touch.

    We just need to advise that bills are not accurate reflections of a PAYG account balance, as they are not up-to-date (PAYG customers should not usually receive bills, however they do in some circumstances).

    The most accurate balance for a PAYG account is on the meter itself.

    We regret any confusion.

    If you have any other questions for us, please let us know.

    Best regards,
    Una


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