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Sony 55" XF9005 with TV100RS code - still possible for ROI purchase?
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16-07-2018 2:16pm#1
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Hi David, it's the feeling of being fobbed off to the manufacturer and those no-help lines that's frustrating. Anyway, thanks for the reply.Richersounds.ie: Kenny wrote: »
Hi Closov,
Hi David, that number's out of date. It should be 0207 3652810 now.Richersounds.ie: Kenny wrote: »
Hi Closov,
Do you know what Kenny? It's actually much worse. :-/Richersounds.ie: Kenny wrote: »Hey Closov.
It will be much much much better
I've tried to get used to it, and I've tweaked and twiddled for three weeks, but the 2012 Samsung is way better. It had Freesat and i could set a series to record. This Sony only does now and next, I can't set a program to record. The TV doesn't have timeshift either.
Or am I wrong? Is there a way to get a working EPG and timeshift working?
I don't actually have a Sony on display to play with the EPG menus so i wouldn't be 100% sure.
Your best bet is to ring our Sony number and they should be able to tell you straight away:
0330 440 2060
Let me know how you get on!
Kind regards
David
And after joining the merry-go-round of menus, options and disconnects and opening a customer support ticket, the answer is: No, it doesn't have Freesat or time-shift.
And no that I know what to Google for, this seems to be a known issue since 2015. I'm sorry, I have to say, this is a very disappointing after-sales experience.
Will you take back the TV? And can you replace with one that you know works like I originally asked and isn't a downgrade on a 2012 TV?
I'm very sorry to hear you're not happy with the after-sales service. Our TVs are not individually connected to aerials so testing an EPG is not really possible in store.
I called Sony myself and confirmed that this model does have a Freesat Tuner and can be switched between Freeview and Freesat easily. I was told that you may have to disable the Youview App in order to tune the Freesat as the Youview app can override it.
Sony have also told me Time Shift is not a feature they offer. You can certainly record to USB but only what you are watching at that moment, to record a programme in advance you would need a Freesat box.
Let me know what you think.
Kind regards
David
I never turned on Youview. And then I after all the Googling I even tried enabling it and disabling it again. Freesat is NOT available. Digital Channels, yes. Not Freesat, and no listings more than Now & Next. I promise you, I've been tweaking this thing non-stop for 2 weeks.
Your last comment isn't true. I could record a programme in advance on my 2012 Samsung! Let me know what you think!
edit: let's not let ourselves get dragged into the weeds David, I was specifically told this TV's EPG would be "much much much" better, and it's much much much worse. (And I DO have it connected to aerials, so I can see it very plainly)0 -
Hi Closov,
Hi David, it's the feeling of being fobbed off to the manufacturer and those no-help lines that's frustrating. Anyway, thanks for the reply.Richersounds.ie: Kenny wrote: »
Hi Closov,
Hi David, that number's out of date. It should be 0207 3652810 now.Richersounds.ie: Kenny wrote: »
Hi Closov,
Do you know what Kenny? It's actually much worse. :-/Richersounds.ie: Kenny wrote: »Hey Closov.
It will be much much much better :D
I've tried to get used to it, and I've tweaked and twiddled for three weeks, but the 2012 Samsung is way better. It had Freesat and i could set a series to record. This Sony only does now and next, I can't set a program to record. The TV doesn't have timeshift either.
Or am I wrong? Is there a way to get a working EPG and timeshift working?
I don't actually have a Sony on display to play with the EPG menus so i wouldn't be 100% sure.
Your best bet is to ring our Sony number and they should be able to tell you straight away:
0330 440 2060
Let me know how you get on!
Kind regards
David
And after joining the merry-go-round of menus, options and disconnects and opening a customer support ticket, the answer is: No, it doesn't have Freesat or time-shift.
And no that I know what to Google for, this seems to be a known issue since 2015. I'm sorry, I have to say, this is a very disappointing after-sales experience.
Will you take back the TV? And can you replace with one that you know works like I originally asked and isn't a downgrade on a 2012 TV?
I'm very sorry to hear you're not happy with the after-sales service. Our TVs are not individually connected to aerials so testing an EPG is not really possible in store.
I called Sony myself and confirmed that this model does have a Freesat Tuner and can be switched between Freeview and Freesat easily. I was told that you may have to disable the Youview App in order to tune the Freesat as the Youview app can override it.
Sony have also told me Time Shift is not a feature they offer. You can certainly record to USB but only what you are watching at that moment, to record a programme in advance you would need a Freesat box.
Let me know what you think.
Kind regards
David
I never turned on Youview. And then I after all the Googling I even tried enabling it and disabling it again. Freesat is NOT available. Digital Channels, yes. Not Freesat, and no listings more than Now & Next. I promise you, I've been tweaking this thing non-stop for 2 weeks.
Your last comment isn't true. I could record a programme in advance on my 2012 Samsung! Let me know what you think!
Sorry, I meant you'd need a Freesat box for this TV.
I hope you don't think I was trying to fob you off, we simply don't have the facility to test EPGs in store and it would be quicker to get the information direct from Sony.
I don't understand why you're not receiving Freesat as the TV definitely has a tuner. I was worried our website was incorrect but Sony have told me it's included and it's advertised as such. I know it will be a stupid question but I take it you've been in through the Advanced settings on the operating system and the feed is plugged into the correct tuner?
Kind regards
David0 -
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Also, having a tuner doesn't mean it has Freesat... Freesat has to be licensed by Sony... this is the whole problem.Richersounds.ie: Kenny wrote: »
Hi Closov,
Hi David, it's the feeling of being fobbed off to the manufacturer and those no-help lines that's frustrating. Anyway, thanks for the reply.Richersounds.ie: Kenny wrote: »
Hi Closov,
Hi David, that number's out of date. It should be 0207 3652810 now.Richersounds.ie: Kenny wrote: »
Hi Closov,
Do you know what Kenny? It's actually much worse. :-/Richersounds.ie: Kenny wrote: »Hey Closov.
It will be much much much better
I've tried to get used to it, and I've tweaked and twiddled for three weeks, but the 2012 Samsung is way better. It had Freesat and i could set a series to record. This Sony only does now and next, I can't set a program to record. The TV doesn't have timeshift either.
Or am I wrong? Is there a way to get a working EPG and timeshift working?
I don't actually have a Sony on display to play with the EPG menus so i wouldn't be 100% sure.
Your best bet is to ring our Sony number and they should be able to tell you straight away:
0330 440 2060
Let me know how you get on!
Kind regards
David
And after joining the merry-go-round of menus, options and disconnects and opening a customer support ticket, the answer is: No, it doesn't have Freesat or time-shift.
And no that I know what to Google for, this seems to be a known issue since 2015. I'm sorry, I have to say, this is a very disappointing after-sales experience.
Will you take back the TV? And can you replace with one that you know works like I originally asked and isn't a downgrade on a 2012 TV?
I'm very sorry to hear you're not happy with the after-sales service. Our TVs are not individually connected to aerials so testing an EPG is not really possible in store.
I called Sony myself and confirmed that this model does have a Freesat Tuner and can be switched between Freeview and Freesat easily. I was told that you may have to disable the Youview App in order to tune the Freesat as the Youview app can override it.
Sony have also told me Time Shift is not a feature they offer. You can certainly record to USB but only what you are watching at that moment, to record a programme in advance you would need a Freesat box.
Let me know what you think.
Kind regards
David
I never turned on Youview. And then I after all the Googling I even tried enabling it and disabling it again. Freesat is NOT available. Digital Channels, yes. Not Freesat, and no listings more than Now & Next. I promise you, I've been tweaking this thing non-stop for 2 weeks.
Your last comment isn't true. I could record a programme in advance on my 2012 Samsung! Let me know what you think!
Sorry, I meant you'd need a Freesat box for this TV.
I hope you don't think I was trying to fob you off, we simply don't have the facility to test EPGs in store and it would be quicker to get the information direct from Sony.
I don't understand why you're not receiving Freesat as the TV definitely has a tuner. I was worried our website was incorrect but Sony have told me it's included and it's advertised as such. I know it will be a stupid question but I take it you've been in through the Advanced settings on the operating system and the feed is plugged into the correct tuner?
Kind regards
David
I can tune in all the channels. They're in really bad order but I spent ages arranging them. But the EPG listings only show Now & Next and I can't pre-set anything to record. As I keep saying... it's much much much worse than my old Samsung 2012. I know it's hard to believe, but when you realise it's true, it's painful and regretful! (I mean, I had a VCR + TV years ago, that could you tell it what programme you wanted to record!)
That's why I want you to take this TV back so I can get one with the basic capability I asked about. I really really don't want the hassle of going through a return, picking another TV, and all that frustration. I've been trying to avoid it for 3 weeks now. But the longer I use this TV the more the frustration grows.0 -
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I'm sorry you think that John, I was trying to be as fair as possibleRichersounds.ie: John wrote: »Closov,
I think to be honest you are being a little unfair to us and to David in particular.
From what I can see you did not ask any specific recording questions so its really difficult to predict every facility a Customer may require in advance and I think the guys did try to answer your queries as best as possible and in a timely manner on Boards.
With regard to being 'fobbed off' - some manufacturers, including Sony, offer us a dedicated Richer Sounds support line for our Customers and as these guys are the experts and should know all the detailed features of every TV then we often refer our Customers to them as a service.
If you would like to return the TV once it is in as new condition with all the accessories and packaging just pop it back to us and we will give you a full refund.
ATVB
John Mc & Crew
I think I did ask those questions clearly, and they were clearly answered, like one of the reps said it would be "much much much" better than my old 2012 Samsung... is that not clear?
Sorry, I really didn't want to come across as unfair, I just don't feel like I'm being believed, and I have try very hard to be believed?
I'd really prefer to get this sorted in cooperation with you, but if you don't want to deal with me any more, I understand. Will you arrange pickup please?0 -
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