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  • 17-07-2018 9:19pm
    #1
    sodabread
    Closed Accounts Posts: 126 ✭✭


    Hi

    I closed my credit card last year and still have access to both the card care website and the 365 online profile which still has the credit card listed as active.

    I moved my current account back to BOI recently and told them that I had still had my old BOI 365 profile active and could add my new current account to it. 

    This wasn't allowed and so they set up a brand new profile for 365 online. So now I have two profiles.

    How do I go about getting the old profile shut down?

    Thanks


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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi sodabread,

    Thanks for your post.

    If you can please log on to 365 Online, using the profile that you want to close, and send an Ask a Question message from the Service Desk asking them to delete that User ID we can arrange this for you.

    Thanks,
    Tara


  • Options
    #3
    sodabread
    Closed Accounts Posts: 126 ✭✭sodabread


    Bank of Ireland: Tara wrote: »
    Hi sodabread,

    Thanks for your post.

    If you can please log on to 365 Online, using the profile that you want to close, and send an Ask a Question message from the Service Desk asking them to delete that User ID we can arrange this for you.

    Thanks,
    Tara
    Hi

    I've done what you said and put through a request on the service desk however the response I received directs me to choose my current account in the drop down menu and resubmit the request. The issue is that I don't have a current account?

    Any advice?

    Thanks


  • Options
    #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    sodabread wrote: »
    Bank of Ireland: Tara wrote: »
    Hi sodabread,

    Thanks for your post.

    If you can please log on to 365 Online, using the profile that you want to close, and send an Ask a Question message from the Service Desk asking them to delete that User ID we can arrange this for you.

    Thanks,
    Tara
    Hi

    I've done what you said and put through a request on the service desk however the response I received directs me to choose my current account in the drop down menu and resubmit the request. The issue is that I don't have a current account?

    Any advice?

    Thanks
    Thanks for getting back in touch. 
    Can I ask you to send us a private message with the reference number of the 365 message you sent to us and I'll have a look into this for you. 

    Thanks again,
    Darren.


  • Options
    #5
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    sodabread wrote: »
    Hi

    I've done what you said and put through a request on the service desk however the response I received directs me to choose my current account in the drop down menu and resubmit the request. The issue is that I don't have a current account?

    Any advice?

    Thanks


    Hi sodabread,

    Just a quick update, the team have advised that your request has now been completed and the old log in has been removed.

    Thanks
    Tara


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