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Offer not active

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  • 18-07-2018 10:29pm
    #1
    Conchurl
    Registered Users Posts: 693 ✭✭✭


    I topped up by €20 and my offer never activated and my credit is disappearing. I have sent you a link to this thread and my phone number


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Conchurl wrote: »
    I topped up by €20 and my offer never activated and my credit is disappearing. I have sent you a link to this thread and my phone number
    I have responded to your PM.

    Thanks

    Thomas


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    #3
    Conchurl
    Registered Users Posts: 693 ✭✭✭Conchurl


    eir: Thomas wrote: »
    Conchurl wrote: »
    I topped up by €20 and my offer never activated and my credit is disappearing. I have sent you a link to this thread and my phone number
    I have responded to your PM.

    Thanks

    Thomas
    i replied to you at 9:41 and 11:08 this morning any updates for me?


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Conchurl wrote: »
    eir: Thomas wrote: »
    Conchurl wrote: »
    I topped up by €20 and my offer never activated and my credit is disappearing. I have sent you a link to this thread and my phone number
    I have responded to your PM.

    Thanks

    Thomas
    i replied to you at 9:41 and 11:08 this morning any updates for me?
    Hi Conchurl , 

    Your plan was not due to expire when you topped up, you had used your data allowance in full.

    We cannot restart your plan manually from here you would need to contact our support team on 1905.

    Thanks

    Thomas


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