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Credit card blocked while on holiday, urgent help needed

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  • 20-07-2018 6:04pm
    #1
    Robmeister2011
    Registered Users Posts: 101 ✭✭


    Hi BOI,

    Need serious help here. Got an email this morning about potential fraud on my credit care account. I am in the US on holiday and have spent my last 20 dollars on a refill for my phone to call the customer helpline which ran out before we could finish the call. I have no access to money without that card and I am absolutely terrified. There must be somethinng you can do?


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    #2
    Robmeister2011
    Registered Users Posts: 101 ✭✭Robmeister2011


    My debit card has now also been restricted because I bought a mobile top up. Lads. Get it together please. I cannot stress enough how badly I need this sorted. After tonight I don't even have any accommodation booked. I have been using both my cards here successfully for the last 3 weeks. Why now the sudden panic?


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    #3
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Their support on boards is 8-5
    They have 24/7 cover on twitter @talktoboi

    Hope you get sorted


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    #4
    Robmeister2011
    Registered Users Posts: 101 ✭✭Robmeister2011


    Thanks, I'll get them there. 


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    #5
    TheChizler
    Registered Users Posts: 9,455 ✭✭✭TheChizler


    Check your texts or emails to see if they contacted you about suspicious transactions.


  • Options
    #6
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Robmeister2011 wrote: »
    My debit card has now also been restricted because I bought a mobile top up. Lads. Get it together please. I cannot stress enough how badly I need this sorted. After tonight I don't even have any accommodation booked. I have been using both my cards here successfully for the last 3 weeks. Why now the sudden panic?
    Hi there,
    Thanks so much for the messages.

    Can I ask if you can now use your card normally?

    Thanks again, 
    Darren.


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