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Internal battery needs replacing - engineer not responding to request to do so

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  • 21-07-2018 9:06pm
    #1
    dublin1904
    Registered Users Posts: 6 ✭


    Hi all
    My elderly father is HKC Quantum 70 home user(un-monitored) but the engineer code is unknown to me.

    A voice notification alerts to 'replace the internal battery pack' every time the alarm is de-activated(the siren does work ok, alarm fitted 6 years ago and never changed/upgraded). Engineer hasn't responded to several requests to call out and change it and doesn't look likely to do so.

    Would any forum experts have any ideas what approach i should take to progress this?
    Any advice most welcome!


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    #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Find a new installer who wants the business. Any good installer can reset this for you.


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    #3
    dublin1904
    Registered Users Posts: 6 ✭dublin1904


    Many thanks for the fast reply KoolKid. I may have to go that route.



    I was concerned if the engineer ever emigrated/died etc the secret engineer code would vanish with him and the system would be 'locked' forever :rolleyes:


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    #4
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    I changed mine recently having looked on YouTube how to do so.
    It was a 5 minute job.
    Bought it from the UK and it was a third of the price to here.


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    #5
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    dublin1904 wrote: »
    Many thanks for the fast reply KoolKid. I may have to go that route.



    I was concerned if the engineer ever emigrated/died etc the secret engineer code would vanish with him and the system would be 'locked' forever :rolleyes:

    Not at all.
    Beware of the lads who try and add a charge saying it has to be sent to HKC.
    It doesnt;


  • Options
    #6
    altor
    Registered Users Posts: 11,715 ✭✭✭✭altor


    dublin1904 wrote: »
    Hi all
    My elderly father is HKC Quantum 70 home user(un-monitored) but the engineer code is unknown to me.

    A voice notification alerts to 'replace the internal battery pack' every time the alarm is de-activated(the siren does work ok, alarm fitted 6 years ago and never changed/upgraded). Engineer hasn't responded to several requests to call out and change it and doesn't look likely to do so.

    Would any forum experts have any ideas what approach i should take to progress this?
    Any advice most welcome!

    Depending on the software version replacing the battery will clear the alert.
    This system can be defaulted and programmed on site so not having the engineer code should not make getting another engineer to default it for you a big deal.
    Id advise having the new installer update the panels software and get the engineer code off them for future use.

    www.altor.ie



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