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eVision - maximum duration of recording?

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  • 24-07-2018 12:41pm
    #1
    incentsitive
    Registered Users Posts: 436 ✭✭


    Hi, 

    I tried to record some sport over the weekend, the total duration of the show was about 11 hours.

    I was playing catch-up throughout but the recording stopped at about 4pm.....so I missed the last 3 hours of the show. 

    Is there a maximum duration of show which can be recorded? If there is - why aren't eir diving up the show on the listings? 

    It is not acceptable that a recording should stop half-way like that. And yes, there was plenty of space on the box, there was no problem with our wi-fi, etc. 


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    incentsitive wrote: »
    Hi, 

    I tried to record some sport over the weekend, the total duration of the show was about 11 hours.

    I was playing catch-up throughout but the recording stopped at about 4pm.....so I missed the last 3 hours of the show. 

    Is there a maximum duration of show which can be recorded? If there is - why aren't eir diving up the show on the listings? 

    It is not acceptable that a recording should stop half-way like that. And yes, there was plenty of space on the box, there was no problem with our wi-fi, etc. 
    Hi incentsitive ,

    I would reccomend contacting our technical support team on 1890 260 260 to have this looked into further.

    Thanks

    Thomas


  • Options
    #3
    incentsitive
    Registered Users Posts: 436 ✭✭incentsitive


    Why? This is hardly a difficult question. Is there a maximum length of recording - why cant you find this out and answer it?


  • Options
    #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    incentsitive wrote: »
    Why? This is hardly a difficult question. Is there a maximum length of recording - why cant you find this out and answer it?
    Hi there incentsitive

    I'll see what I can find out for you regarding this and get back once I can confirm

    -Kyle


  • Options
    #5
    incentsitive
    Registered Users Posts: 436 ✭✭incentsitive


    Great thanks.


  • Options
    #6
    incentsitive
    Registered Users Posts: 436 ✭✭incentsitive


    When can I expect an answer to this? I didn't ask a question which involves complex algorithm analysis here. 


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    #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    incentsitive wrote: »
    When can I expect an answer to this? I didn't ask a question which involves complex algorithm analysis here. 
    Hi incentsitive ,

    Apologies for the delay in responding. 

    We are still looking into this and will update you as soon as we have an answer.

    Thanks

    Thomas


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