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150mbps running at 96mbps super fibre.

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  • 26-07-2018 10:09pm
    #1
    Scanners2
    Registered Users Posts: 26 ✭


    Got 150mbps installed today but it is only running at 96mbps. Contacted eir tech support and went through everything with them. At the end of it they said it was my device was the problem. It could not run above 100mbps. Fair enough I thought so I went back to where I bought the 2 yr old laptop and the guy was amused. Said it was definitely not laptop. I was told at the time of purchase I was guaranteed 150mbps and as I ordered online I kept the screenshots of the conversation. So where do I stand now? Do I cancel or can I simply get what I ordered and am going to pay for.


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    #2
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Scanners2 wrote: »
    Got 150mbps installed today but it is only running at 96mbps. Contacted eir tech support and went through everything with them. At the end of it they said it was my device was the problem. It could not run above 100mbps. Fair enough I thought so I went back to where I bought the 2 yr old laptop and the guy was amused. Said it was definitely not laptop. I was told at the time of purchase I was guaranteed 150mbps and as I ordered online I kept the screenshots of the conversation. So where do I stand now? Do I cancel or can I simply get what I ordered and am going to pay for.

    Is assume you're testing by Ethernet cable.

    If it's a Windows machine click start, type Device Manager, in the window that opens expand Network Adapters.

    Post here what devices are listed under Network Adapters. It sounds highly likely you have a 100Mb Ethernet port on the laptop.


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    #3
    TomOnBoard
    Registered Users Posts: 5,116 ✭✭✭TomOnBoard


    Scanners2 wrote: »
    Got 150mbps installed today but it is only running at 96mbps. Contacted eir tech support and went through everything with them. At the end of it they said it was my device was the problem. It could not run above 100mbps. Fair enough I thought so I went back to where I bought the 2 yr old laptop and the guy was amused. Said it was definitely not laptop. I was told at the time of purchase I was guaranteed 150mbps and as I ordered online I kept the screenshots of the conversation. So where do I stand now? Do I cancel or can I simply get what I ordered and am going to pay for.

    Describe how you are checking it.


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    #4
    Scanners2
    Registered Users Posts: 26 ✭Scanners2


    TomOnBoard wrote: »
    Describe how you are checking it.

    That's fair enough but in the list of network adapters which one is relevant to the Ethernet port?


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    #5
    Scanners2
    Registered Users Posts: 26 ✭Scanners2


    Scanners2 wrote: »
    That's fair enough but in the list of network adapters which one is relevant to the Ethernet port?

    Checking with from lan1 with Ethernet cable, thanks.


  • Options
    #6
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Scanners2 wrote: »
    That's fair enough but in the list of network adapters which one is relevant to the Ethernet port?

    Just post everything that's listed under Network Adapters or post a screenshot of it expanded.


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    #7
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    If you're struggling with Device Manager try this:

    Right Click Network Icon on taskbar beside clock click Open Network and Internet Settings

    Network Sharing Center
    Connections 
    Click Ethernet to get Ethernet Status
    Does speed say 100 Mbps or 1.0 Gbps

    Photo Examples Below Wired Connections
    100 Mbps Fast Ethernet Connection

    5S6Gj25.png


    Gigabit Ethernet Connection
    network-connection-nopackets.png

    If your device says Speed: 100.0 Mbps then it's nearly guaranteed that your laptop only has a 100Mb port. The only other options would be a faulty Ethernet cable or router which would be much less likely.


  • Options
    #8
    Scanners2
    Registered Users Posts: 26 ✭Scanners2


    Bluetooth device(personal area network)
    Bluetooth device(RFCOMM protocol TDI)
    Droadcom BCM43142 802.11 bgn Wi-Fi M.2Adapter
    Realtek PCle FE Family Controller #2
    WAN Miniport (IKEv2)
    WAN Miniport (ip)
    WAN Miniport (IPv6)
    WAN Miniport (L2TP)
    WAN Miniport (Network Monitor)
    WAN Miniport (PPPOE)
    WAN Miniport (PPTP)
    WAN Miniport (SSTP)

    All that is listed under network adapters, cheers.


  • Options
    #9
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Scanners2 wrote: »
    Name: Local Area Connection* 2
    Description: Microsoft Wi-Fi Direct Virtual Adapter
    Physical address (MAC): 4a:e2:44:cf:59:eb
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.6.102/16
    IPv6 address: fe80::e8fd:3d4:6d84:666%16/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       
    Name: Local Area Connection* 4
    Description: Microsoft Wi-Fi Direct Virtual Adapter #4
    Physical address (MAC): 4a:e2:44:cf:51:eb
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.8.11/16
    IPv6 address: fe80::ed03:64a8:9c94:80b%20/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       
    Name: Ethernet 2
    Description: Realtek PCIe FE Family Controller #2
    Physical address (MAC): fc:3f:db:d6:92:b3
    Status: Operational
    Maximum transmission unit: 1500
    Link speed (Receive/Transmit): 100/100 (Mbps)
    DHCP enabled: Yes
    DHCP servers: 192.168.1.254
    DHCP lease obtained: ‎Friday ‎27 ‎July ‎2018 00:21:55
    DHCP lease expires: ‎Monday ‎30 ‎July ‎2018 00:21:55
    IPv4 address: 192.168.1.8/24
    IPv6 address: 2001:bb6:1a0d:9858:4815:bd80:5d9c:a8d7/64, 2001:bb6:1a0d:9858:9832:23dd:5a0f:1bb4/128, fe80::4815:bd80:5d9c:a8d7%13/64
    Default gateway: fe80::1%13, 192.168.1.254
    DNS servers: fe80::1%13, 192.168.1.254, 192.168.1.254
    DNS domain name: home
    DNS connection suffix: home
    DNS search suffix list:
    Network name: eir97442321-2.4G
    Network category: Public
    Connectivity (IPv4/IPv6): Connected to Internet
                                       
                                       
    Name: WiFi
    Description: Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter
    Physical address (MAC): 48:e2:44:cf:51:eb
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 192.168.1.3/24
    IPv6 address: 2001:bb6:1a0d:9858:7192:e271:e310:fb09/64, 2001:bb6:1a0d:9858:b944:ece4:36f5:d0a2/128, fe80::7192:e271:e310:fb09%11/64
    Default gateway: fe80::1%11, 192.168.1.254
    DNS servers: 192.168.1.254, 192.168.1.254
    DNS connection suffix: home
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       
    Name: Bluetooth Network Connection
    Description: Bluetooth Device (Personal Area Network)
    Physical address (MAC): 48:e2:44:cf:51:ec
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.123.232/16
    IPv6 address: fe80::4dad:f7d2:d439:7be8%10/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       

    As I thought.

    Realtek PCle FE Family Controller #2

    Your laptop only has Fast Ethernet (FE) or 100Mb. You'll never see higher than what you are currently getting.

    You might want to go back to where you purchased the device and tell the guy to be less amused and maybe have some clue of what he is selling.


  • Options
    #10
    Scanners2
    Registered Users Posts: 26 ✭Scanners2


    Helena Defeated Self-consciousness wrote: »
    Scanners2 wrote: »
    Name: Local Area Connection* 2
    Description: Microsoft Wi-Fi Direct Virtual Adapter
    Physical address (MAC): 4a:e2:44:cf:59:eb
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.6.102/16
    IPv6 address: fe80::e8fd:3d4:6d84:666%16/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       
    Name: Local Area Connection* 4
    Description: Microsoft Wi-Fi Direct Virtual Adapter #4
    Physical address (MAC): 4a:e2:44:cf:51:eb
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.8.11/16
    IPv6 address: fe80::ed03:64a8:9c94:80b%20/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       
    Name: Ethernet 2
    Description: Realtek PCIe FE Family Controller #2
    Physical address (MAC): fc:3f:db:d6:92:b3
    Status: Operational
    Maximum transmission unit: 1500
    Link speed (Receive/Transmit): 100/100 (Mbps)
    DHCP enabled: Yes
    DHCP servers: 192.168.1.254
    DHCP lease obtained: ‎Friday ‎27 ‎July ‎2018 00:21:55
    DHCP lease expires: ‎Monday ‎30 ‎July ‎2018 00:21:55
    IPv4 address: 192.168.1.8/24
    IPv6 address: 2001:bb6:1a0d:9858:4815:bd80:5d9c:a8d7/64, 2001:bb6:1a0d:9858:9832:23dd:5a0f:1bb4/128, fe80::4815:bd80:5d9c:a8d7%13/64
    Default gateway: fe80::1%13, 192.168.1.254
    DNS servers: fe80::1%13, 192.168.1.254, 192.168.1.254
    DNS domain name: home
    DNS connection suffix: home
    DNS search suffix list:
    Network name: eir97442321-2.4G
    Network category: Public
    Connectivity (IPv4/IPv6): Connected to Internet
                                       
                                       
    Name: WiFi
    Description: Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter
    Physical address (MAC): 48:e2:44:cf:51:eb
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 192.168.1.3/24
    IPv6 address: 2001:bb6:1a0d:9858:7192:e271:e310:fb09/64, 2001:bb6:1a0d:9858:b944:ece4:36f5:d0a2/128, fe80::7192:e271:e310:fb09%11/64
    Default gateway: fe80::1%11, 192.168.1.254
    DNS servers: 192.168.1.254, 192.168.1.254
    DNS connection suffix: home
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       
    Name: Bluetooth Network Connection
    Description: Bluetooth Device (Personal Area Network)
    Physical address (MAC): 48:e2:44:cf:51:ec
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.123.232/16
    IPv6 address: fe80::4dad:f7d2:d439:7be8%10/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       

    As I thought.

    Realtek PCle FE Family Controller #2

    Your laptop only has Fast Ethernet (FE) or 100Mb. You'll never see higher than what you are currently getting.

    You might want to go back to where you purchased the device and tell the guy to be less amused and maybe have some clue of what he is selling.
    Nice one, in this instance I just got great service from eir. Ordered on tuesday installed on thursday(assuming it's at 150mbps). Thanks for the help. 


  • Options
    #11
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Scanners2 wrote: »
    Helena Defeated Self-consciousness wrote: »
    Scanners2 wrote: »
    Name: Local Area Connection* 2
    Description: Microsoft Wi-Fi Direct Virtual Adapter
    Physical address (MAC): 4a:e2:44:cf:59:eb
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.6.102/16
    IPv6 address: fe80::e8fd:3d4:6d84:666%16/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       
    Name: Local Area Connection* 4
    Description: Microsoft Wi-Fi Direct Virtual Adapter #4
    Physical address (MAC): 4a:e2:44:cf:51:eb
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.8.11/16
    IPv6 address: fe80::ed03:64a8:9c94:80b%20/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       
    Name: Ethernet 2
    Description: Realtek PCIe FE Family Controller #2
    Physical address (MAC): fc:3f:db:d6:92:b3
    Status: Operational
    Maximum transmission unit: 1500
    Link speed (Receive/Transmit): 100/100 (Mbps)
    DHCP enabled: Yes
    DHCP servers: 192.168.1.254
    DHCP lease obtained: ‎Friday ‎27 ‎July ‎2018 00:21:55
    DHCP lease expires: ‎Monday ‎30 ‎July ‎2018 00:21:55
    IPv4 address: 192.168.1.8/24
    IPv6 address: 2001:bb6:1a0d:9858:4815:bd80:5d9c:a8d7/64, 2001:bb6:1a0d:9858:9832:23dd:5a0f:1bb4/128, fe80::4815:bd80:5d9c:a8d7%13/64
    Default gateway: fe80::1%13, 192.168.1.254
    DNS servers: fe80::1%13, 192.168.1.254, 192.168.1.254
    DNS domain name: home
    DNS connection suffix: home
    DNS search suffix list:
    Network name: eir97442321-2.4G
    Network category: Public
    Connectivity (IPv4/IPv6): Connected to Internet
                                       
                                       
    Name: WiFi
    Description: Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter
    Physical address (MAC): 48:e2:44:cf:51:eb
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 192.168.1.3/24
    IPv6 address: 2001:bb6:1a0d:9858:7192:e271:e310:fb09/64, 2001:bb6:1a0d:9858:b944:ece4:36f5:d0a2/128, fe80::7192:e271:e310:fb09%11/64
    Default gateway: fe80::1%11, 192.168.1.254
    DNS servers: 192.168.1.254, 192.168.1.254
    DNS connection suffix: home
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       
    Name: Bluetooth Network Connection
    Description: Bluetooth Device (Personal Area Network)
    Physical address (MAC): 48:e2:44:cf:51:ec
    Status: Not operational
    Maximum transmission unit: 1500
    IPv4 address: 169.254.123.232/16
    IPv6 address: fe80::4dad:f7d2:d439:7be8%10/64
    DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1
    Connectivity (IPv4/IPv6): Disconnected
                                       
                                       

    As I thought.

    Realtek PCle FE Family Controller #2

    Your laptop only has Fast Ethernet (FE) or 100Mb. You'll never see higher than what you are currently getting.

    You might want to go back to where you purchased the device and tell the guy to be less amused and maybe have some clue of what he is selling.
    Nice one, in this instance I just got great service from eir. Ordered on tuesday installed on thursday(assuming it's at 150mbps). Thanks for the help. 
    No problem. It should be at 150Mb. I have the 300Mb and it's rock solid all day every day.


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