@ eir reps - FUP and caps

ninja 12 · 03-09-2018 3:15pm

tuxy wrote: »

Has the usage stats from my eir disappeared for anyone else?
It makes this more a pressing issue if it has.

Working for me in internet explorer and Microsoft edge browsers .

Although the front page of my account lists data usage for last month , only when I click on "historical usage " do I see this month's usage .

It shows data usage up to the 2nd of September so it's still a day behind .

At weekends it can be 2 or three days behind .

It's a disgrace and unacceptable to expect customers to keep track of data usage with no accurate means to do so .

ninja 12 · 04-09-2018 11:25am

As expected , yesterday passed by without any answers from eir …………

Maybe today is the day ???

Dcully · 05-09-2018 9:14am

Still no answer?

ninja 12 · 05-09-2018 11:50am

Dcully wrote: »

Still no answer?

Maybe the eir reps are starting to put us all on their "ignore " list :D

I started this topic on the 27th of July ………...

tuxy · 05-09-2018 2:08pm

40 days 40 nights now ninja 12, it's starting to get biblical!

ninja 12 · 05-09-2018 2:32pm

tuxy wrote: »

40 days 40 nights now ninja 12, it's starting to get biblical!

Haha ,

Maybe we need divine intervention regarding eir and their lack of communication ?:D

naughto · 05-09-2018 2:34pm

Iam surprised they haven’t locked the thread

ninja 12 · 05-09-2018 3:16pm

naughto wrote: »

Iam surprised they haven’t locked the thread

Shhh , don't give them any ideas :pac:

UsedToWait · 05-09-2018 3:32pm

naughto wrote: »

Iam surprised they haven’t locked the thread

Just to say, I'm sure I'm not alone in following this thread despite not being an eir customer.

I won't be switching to them either, if this thread is representative of their Customer Service.

NSAman · 05-09-2018 3:41pm

How the hell can eir call this service?

Shockingly bad. I was thinking of getting eir, if this is the level of service for a simple question, No thanks eir... I will look for someone else.

Gonad · 05-09-2018 4:04pm

ninja 12 wrote: »

Hi Eir reps ,

As a long standing customer I ( and other long standing customers ) have just learned that caps will not apply to new Fibre customers but existing customers will be screwed if they go over the allowance .

I have a few questions for you -

1 , Can an existing customer change to one of the unlimited plans (with no cap ) ? ( my contract is only two months old )

No you cannot , you signed a contract now honor it .

2, Will the cap be removed for existing customers ? If not , why not ?

See answer to question 1 .

Doctor Jimbob · 05-09-2018 4:17pm

UsedToWait wrote: »

naughto wrote: »

Iam surprised they haven’t locked the thread

Just to say, I'm sure I'm not alone in following this thread despite not being an eir customer.

I won't be switching to them either, if this thread is representative of their Customer Service.

It definitely is representative of their customer service. Having dealt with them through boards, social media, email, and phone, the only reasonable conclusion is they're like this by design - it's obvious the reps aren't allowed to actually do anything, they're here to provide the illusion of doing something.

ninja 12 · 06-09-2018 8:23am

Well ,

No reply from the eir reps so far this week , not even the usual "we're waiting to hear from the relevant department " response .

There hasn't been a response since 29th August .

Maybe today is the day ???

Dcully · 06-09-2018 9:46am

My contract is up in 3 days, still nothing from eir, what a bunch of jokers.

ninja 12 · 07-09-2018 11:51am

Yet another week nears it's end ………..

The wait for an update and answers continues …………

Dcully · 07-09-2018 12:26pm

Worst company in history no doubt.
No joy in here from so called reps, i spent 2 hours sitting waiting to speak to a rep to cancel my contract and each time i get in queue im cut off, no doubt a deliberate ploy from these bunch of jokers.
Also spent 50 mins waiting in online chat and same story.

ironingbored · 07-09-2018 1:20pm

I just got my bill with a whopping €75 extra for 1.2TB or .2TB above FUP. Thought there was an issue so onto Tech who checked an no, 1.2 TB is correct.

I'm just off the phone to Customer Care who have moved me to unlimited (no FUP) immediately. That's good news. Asked for a refund on €75 over-charge but told no. If I hadn't called they'd have continued to screw me sideways! But why oh why treat existing customers like this? I was told if I added an additional 12mths to my contract, they'd knock €20 off per month. No can do. Will be reviewing my options come February regardless.

ninja 12 · 07-09-2018 1:35pm

ironingbored wrote: »

I just got my bill with a whopping €75 extra for 1.2TB or .2TB above FUP. Thought there was an issue so onto Tech who checked an no, 1.2 TB is correct.

I'm just off the phone to Customer Care who have moved me to unlimited (no FUP) immediately. That's good news. Asked for a refund on €75 over-charge but told no. If I hadn't called they'd have continued to screw me sideways! But why oh why treat existing customers like this? I was told if I added an additional 12mths to my contract, they'd knock €20 off per month. No can do. Will be reviewing my options come February regardless.

It's an absolute disgrace that long standing current customers get shafted like this .

As I said in an earlier post , I have the 1TB limit on my account but my new neighbour who got fibre installed 6 weeks after me has no limit .

How can you reliably keep track anyway ??

Below is a screenshot from 5 minutes ago of my usage this month .

Today is the 7th but the usage tracker only goes as far as the 6th , so it's at least 24 hours out of date .

At weekends / bank holidays it's at least 48 hours out of date .

How is a penalty legally enforceable if you can't reliably see how much data you've downloaded ???

Tigerandahalf · 07-09-2018 1:35pm

So are people having to ring up to get unlimited? It really is a bit of a mess at this stage.

Dcully · 07-09-2018 2:02pm

Tried ringing all moring get put in a queue and then suddenly hear that ive got through ,hear all the support people chatter in background them im instantly cut off . fcuking joke

Dcully · 07-09-2018 2:27pm

Eventually got through, the guy said he can do nothing and said he will put me through to loyalty team only to get cut off yet again.
Never dealt with a more infuriating business/company in my life.

ironingbored · 07-09-2018 2:44pm

Forgot to mention. Press whatever button for "if you'd like to cancel your account".

Tigerandahalf · 07-09-2018 4:17pm

Still waiting for an update on this eir.

ninja 12 · 07-09-2018 4:43pm

At this rate my contract will be up (next May ) before there's any meaningful update

ninja 12 · 07-09-2018 5:55pm

I missed this bit earlier -

ironingbored wrote: »

I'm just off the phone to Customer Care who have moved me to unlimited (no FUP) immediately.

Did they offer to move you or did you have to ask ?

What extra terms and conditions are there ?

Keep the existing contract length ?

Dcully · 07-09-2018 7:14pm

Spent the day trying to talk to someone about this issue, got to speak to a guy for 2 mins before pawning me off to another department to be cut off yet again.
F U C K OFF EIR I HAVE ENOUGH !

tuxy · 07-09-2018 7:45pm

Dcully wrote: »

Worst company in history no doubt.
No joy in here from so called reps, i spent 2 hours sitting waiting to speak to a rep to cancel my contract

The easiest and quickest way to cancel your contract is to sign up with a different provider.

Is my.eir.ie down again? Do they disable it every weekend?

jos22 · 07-09-2018 7:47pm

rang today about a different issue, got through to message saying my estimated call wait is 20 mins so I hung up.
the chatbox on the website should be removed. all you is some people in India, which wont answer any questions without first asking for you name dob address email mobile and account number. which then tell you to call 1901 and to give them 10/10 on the survey then they end the chat session.

Dcully · 07-09-2018 7:47pm

tuxy wrote: »

Dcully wrote: »

Worst company in history no doubt.
No joy in here from so called reps, i spent 2 hours sitting waiting to speak to a rep to cancel my contract

The easiest and quickest way to cancel your contract is to sign up with a different provider.

Is my.eir.ie down again? Do they disable it every weekend?

Yep first thing Monday morning bye bye eir forever.

jos22 · 07-09-2018 7:58pm

ironingbored wrote: »

I just got my bill with a whopping €75 extra for 1.2TB or .2TB above FUP. Thought there was an issue so onto Tech who checked an no, 1.2 TB is correct.

I'm just off the phone to Customer Care who have moved me to unlimited (no FUP) immediately. That's good news. Asked for a refund on €75 over-charge but told no. If I hadn't called they'd have continued to screw me sideways! But why oh why treat existing customers like this? I was told if I added an additional 12mths to my contract, they'd knock €20 off per month. No can do. Will be reviewing my options come February regardless.

when you spoke to them, did you have to tell them to those who sign up to unlimited broadband today actually get unlimited broadband
and you want to get what you paid for, or did they offer to move you over after the compliant

@ eir reps - FUP and caps

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