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@ eir reps - FUP and caps
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It's always 48 hours behind regardless of if Eir is having website problems or not. I'm more worried about the fact that your usage is reported in two places. The info is 3/4 days old from the dashboard.
As you see here there is a 5GB difference. Normaly the difference is more but I have not been downloading much the past few days.
This would suggest that the dashboard is even further behind, maybe 4 days behind and http://dslstats.eir.ie(why the hell is it called dsl stats when I have FTTH?) page is 2 days behind.
Which of the two stats will be taken into account at the end of the month? How can the stats be accurate if there are inconsistencies between Eir own logging systems?0 -
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It looks like Airwire have removed the cap for their customers .
It's funny how they can automatically remove the cap even though though they use the eir network , while eir themselves seem unable to do the same for their own customers
:mad:
Maybe the imaginary "Relevant Department " can explain this to us :rolleyes:
Taken from the eir rural FTTH thread over in the broadband forum -You remove your cap? and how does that work for existing customers? Also one of the more comprehensive pricing policies i have seen, looks good.just had a look and Airwire's Cap is completely gone on both Siro and OpenEir FTTH!.Airwire: MartinL wrote: »It automatically applies to all customers.
There will be a few customers on legacy fixed wireless packages, that don't exist anymore, that we will have to contact and see, if they want to change.
For the majority of our existing customer base it's just an automatic change to the current pricing plan. Disregardless if you're in contract or not.
On all products. Like it was in the past, before we started offering VDSL and FTTH.0 -
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It's a bit odd alrightWhy can they do it automatically and eir cannot?
I rather not risk having a stroke induced by eirs inept support.
Surely it shouldn't be too complicated to just remove the cap from all accounts , also wouldn't it be easier on eir's systems in the long run not to have to monitor the usage of a select group of customers ?0 -
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Agreed, but based on other posts here, people who exceed the 1TB FUP - including me - would appear to be a handy little earner for eir, so why would they want to cut off this revenue stream?
It's a bit odd alrightWhy can they do it automatically and eir cannot?
I rather not risk having a stroke induced by eirs inept support.
Surely it shouldn't be too complicated to just remove the cap from all accounts , also wouldn't it be easier on eir's systems in the long run not to have to monitor the usage of a select group of customers ?0 -
Exactly what I thought. For the likes of us power users, we will go to the bother of trying to get our cap removed whereas others will just have the direct debit come out every month and not even realize.gerard1970 wrote: »
Agreed, but based on other posts here, people who exceed the 1TB FUP - including me - would appear to be a handy little earner for eir, so why would they want to cut off this revenue stream?
It's a bit odd alrightWhy can they do it automatically and eir cannot?
I rather not risk having a stroke induced by eirs inept support.
Surely it shouldn't be too complicated to just remove the cap from all accounts , also wouldn't it be easier on eir's systems in the long run not to have to monitor the usage of a select group of customers ?
Shady practices to be honest. Remove the cap for all.0 -
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gerard1970 wrote: »
Agreed, but based on other posts here, people who exceed the 1TB FUP - including me - would appear to be a handy little earner for eir, so why would they want to cut off this revenue stream?
It's a bit odd alrightWhy can they do it automatically and eir cannot?
I rather not risk having a stroke induced by eirs inept support.
Surely it shouldn't be too complicated to just remove the cap from all accounts , also wouldn't it be easier on eir's systems in the long run not to have to monitor the usage of a select group of customers ?
Indeed ,
Exactly what I thought. For the likes of us power users, we will go to the bother of trying to get our cap removed whereas others will just have the direct debit come out every month and not even realize.gerard1970 wrote: »
Agreed, but based on other posts here, people who exceed the 1TB FUP - including me - would appear to be a handy little earner for eir, so why would they want to cut off this revenue stream?
It's a bit odd alrightWhy can they do it automatically and eir cannot?
I rather not risk having a stroke induced by eirs inept support.
Surely it shouldn't be too complicated to just remove the cap from all accounts , also wouldn't it be easier on eir's systems in the long run not to have to monitor the usage of a select group of customers ?
Shady practices to be honest. Remove the cap for all.
It's a handy little earner alright .
Why should a long time customer spend time checking download stats when new customers aren't restricted in the same way ?
Below , I've attached a screenshot of my usage that I literally just took in the last few minutes .
Today is the 24th , it was last updated on the 22nd , so it's proof that the download stats page is unreliable and not fit for purpose .
September has been a slow month for me , but near the end of last month I was checking the download stats every day trying to avoid going over the limit .
As a long standing customer , it is neither fair or acceptable .
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I initially started this thread on the 27th of July , but now , at last , my download cap is no more :D
I am no longer subject to eir's fair usage policy
I did not have to upgrade my bundle , nor did I have to add a service like eir TV or a mobile phone to my contract .
I didn't want to mention it here until it was sorted and confirmed .
Over the last few days I've been in touch with eir customer care and have managed to remove the cap from my account .
Basically I've been told that there is a way of removing the cap for existing customers without upgrading .
What eir were able to do was downgrade my package from eir fibre extreme 300 to eir fibre extreme 150 .
Once that was done I got a confirmation email to say I was now on the 150 package .
24 hours later (yesterday evening ), I was moved back to the eir fibre extreme 300 package (along with a confirmation email ), with the same price as before , with same contract length as before (same terms and conditions as before , just no FUP )
The only difference is that I have no FUP or usage cap applied to my contract .
Apparently , downgrading from one bundle to another for 24 hours and back again is enough to trigger the eir system to remove the cap for existing customers .
(If you are going to try this , confirm with eir before you commit to any changes on your account - don't blame me if something goes wrong. )
The eir customer care team members I were talking to said this procedure only came in in the last few days / week .
A phone call to eir customer care confirmed that I am no longer subject to the cap
It took several attempts to get through to somebody who could help , the first couple of people wanted me to add a mobile or TV package , but I kept trying until I got through to the right people0 -
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So ,
This is what I see now when I log in and view my usage -
The allowance used is now blank :D
I came pretty close to going over the limit last month (just under 950GB) .
At least now I don't have to worry about being penalised .
I still don't understand how or why eir can't remove the cap for all customers automatically .
After all , Airwire can do it even though they use the eir network :rolleyes:
I hope everybody else gets sorted :)
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When did you sign up to eir fibre ?Just to mention that I just checked my usage and Product Allowance says unlimited and Allowance Used is blank. But I didn't contact eir?? Maybe they are now moving existing customers over??
If it was before July you have a FUP and cap applied to your contract .
If you only signed up during / after July you should have no cap (depending on the date ).
The usage checker always said "unlimited" but the fine print said "FUP of 1TB "
That was the whole reason I started this thread , new customers had no restriction but older customers did 0 -
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