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@ eir reps - FUP and caps

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    #212
    alanhiggyno1
    Registered Users Posts: 1,498 ✭✭✭alanhiggyno1


    Dcully wrote: »
    This seems to be different folks?

    <a href=18_capture251.png" />
    looks like no fup on your account now 


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    #213
    alanhiggyno1
    Registered Users Posts: 1,498 ✭✭✭alanhiggyno1


    Girl I spoke to was very nice and actually sorted all my queries including removing fup. Says it takes a day or 2 to update but definitely on totally unlimited.took the liberty to record the call myself just to make sure


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    #214
    Dcully
    Moderators, Computer Games Moderators Posts: 14,711 Mod ✭✭✭✭Dcully


    alanhiggyno1 wrote: »
    Girl I spoke to was very nice and actually sorted all my queries including removing fup. Says it takes a day or 2 to update but definitely on totally unlimited.took the liberty to record the call myself just to make sure
    Ive often wanted to record calls what is the best way if you dont mind me asking?


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    #215
    alanhiggyno1
    Registered Users Posts: 1,498 ✭✭✭alanhiggyno1


    Dcully wrote: »
    alanhiggyno1 wrote: »
    Girl I spoke to was very nice and actually sorted all my queries including removing fup. Says it takes a day or 2 to update but definitely on totally unlimited.took the liberty to record the call myself just to make sure
    Ive often wanted to record calls what is the best way if you dont mind me asking?
    i just downloaded call recorder app this morning b4 i rang from android store and has worked brilliant.23 mins of a fully recorded call saved for future problems.even got the girl to confirm every single detail so i have all the proof i need now if they mess things up


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    #216
    Dcully
    Moderators, Computer Games Moderators Posts: 14,711 Mod ✭✭✭✭Dcully


    Great thanks, terrible we have to go to such extremes though.


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    #217
    alanhiggyno1
    Registered Users Posts: 1,498 ✭✭✭alanhiggyno1


    Dcully wrote: »
    Great thanks, terrible we have to go to such extremes though.
    have to cover ur back with this crowd


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    #218
    Soarer
    Registered Users Posts: 8,891 ✭✭✭Soarer


    Don't think your should be doing that under GDPR.

    I think you're right to do so mind.


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    #219
    alanhiggyno1
    Registered Users Posts: 1,498 ✭✭✭alanhiggyno1


    Soarer wrote: »
    Don't think your should be doing that under GDPR.

    I think you're right to do so mind.

    They do it to me so I can do it to them to make sure they don't mess up my account


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    #220
    Soarer
    Registered Users Posts: 8,891 ✭✭✭Soarer


    alanhiggyno1 wrote: »
    Soarer wrote: »
    Don't think your should be doing that under GDPR.

    I think you're right to do so mind.

    They do it to me so I can do it to them to make sure they don't mess up my account
    They tell you beforehand.


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    #221
    Soarer
    Registered Users Posts: 8,891 ✭✭✭Soarer


    Had a look at my usage for the first time ever just now.

    June and July were relatively high @ 556 & 748GB respectively.
    August is a freak. There's no way I used nearly 1.5TB!
    September back down to where I'd normally expect to see things @ 335GB.

    But there's no way it can be questioned.


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    #222
    alanhiggyno1
    Registered Users Posts: 1,498 ✭✭✭alanhiggyno1


    Soarer wrote: »
    Had a look at my usage for the first time ever just now.

    June and July were relatively high @ 556 & 748GB respectively.
    August is a freak. There's no way I used nearly 1.5TB!
    September back down to where I'd normally expect to see things @ 335GB.

    But there's no way it can be questioned.
    That happened me too.i was told I used 1558gb when I usually use around 800.they couldn't give me a answer of course


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    #223
    Emmersonn
    Banned (with Prison Access) Posts: 1,128 ✭✭✭Emmersonn


    Soarer wrote: »
    alanhiggyno1 wrote: »
    Soarer wrote: »
    Don't think your should be doing that under GDPR.

    I think you're right to do so mind.

    They do it to me so I can do it to them to make sure they don't mess up my account
    They tell you beforehand.
    Maybe alanhiggyno1  told them beforehand and if their recording is missing how can they say he did not. LOL


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    #224
    Soarer
    Registered Users Posts: 8,891 ✭✭✭Soarer


    alanhiggyno1 wrote: »
    Soarer wrote: »
    Had a look at my usage for the first time ever just now.

    June and July were relatively high @ 556 & 748GB respectively.
    August is a freak. There's no way I used nearly 1.5TB!
    September back down to where I'd normally expect to see things @ 335GB.

    But there's no way it can be questioned.
    That happened me too.i was told I used 1558gb when I usually use around 800.they couldn't give me a answer of course
    Seems to be a lot of people like us.


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    #225
    Dcully
    Moderators, Computer Games Moderators Posts: 14,711 Mod ✭✭✭✭Dcully


    Saying i used 900GB last month yet the most ive ever used was 590GB back in May, no way in hell we have used anymore  than normal.


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    #226
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    alanhiggyno1 wrote: »
    looks like no fup on your account now 

    Looks like the start of a new month to me. Remember Eir stats are up to 2 dats behind


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    #227
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Btw the last two days are processes all at once my usage jumped 160GB overnight. It's accurate as I have used that the last few days but this explains some big jump in usage at the end of the month


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    #228
    Dcully
    Moderators, Computer Games Moderators Posts: 14,711 Mod ✭✭✭✭Dcully


    tuxy wrote: »
    alanhiggyno1 wrote: »
    looks like no fup on your account now 

    Looks like the start of a new month to me. Remember Eir stats are up to 2 dats behind
    On the mainpage its saying 0.368 GB / Unlimited but once i go into view historical usage i get the above with 0/00 etc.


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    #229
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Dcully wrote: »
    tuxy wrote: »
    alanhiggyno1 wrote: »
    looks like no fup on your account now 

    Looks like the start of a new month to me. Remember Eir stats are up to 2 dats behind
    On the mainpage its saying 0.368 GB / Unlimited but once i go into view historical usage i get the above with 0/00 etc.
    Mine says 573.45 GB on the main page and and all all 0s on the historical usage.
    Normal for the start of the month, everything is way out of sync. 


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    #230
    Dcully
    Moderators, Computer Games Moderators Posts: 14,711 Mod ✭✭✭✭Dcully


    Bah there was me getting hopes up that i was now infact on totally unlimited.


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    #231
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Dcully wrote: »
    Bah there was me getting hopes up that i was now infact on totally unlimited.
    Well you may be, afaik Eir has not enabled any way for users if they have a 1tb cap or not
    You just have to take their word for it. 


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    #232
    Dcully
    Moderators, Computer Games Moderators Posts: 14,711 Mod ✭✭✭✭Dcully


    I know, crazy scenario.


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    #233
    Yogi2bites
    Registered Users Posts: 1 ✭Yogi2bites


    Hey all..

    So I cannot post URLs as a new user....strange...

    According to eir .ie "/"support"/"billing"/"usage-allowance"/" then select "My broadband usage allowance"....

    "eir Fibre (Unlimited) and eir Fibre Extreme packages are subject to a fair usage policy of 1TB (1,000GB) per month. 
    Usage in excess if this is subject to a charge of €2.50 for every 10 GB up to a maximum of €100 per month (values inclusive of VAT).
    This charging is not applicable to new or updated eir Fibre packages ordered after July 25th 2018. Existing eir Fibre customers may request to update their package, subject to current terms and conditions, by contacting our web chat team"

    I in a chat with Akshay currently....it not going to well!!!!

    {update} - Akshay couldn't help me...directed me to 1901
    He said "I understand your concern, but you have to terminate your contract and then start a new contract to avail unlimited broadband services."


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    #234
    jos22
    Registered Users Posts: 1,042 ✭✭✭jos22


    Yogi2bites wrote: »
    Hey all..

    So I cannot post URLs as a new user....strange...

    According to eir .ie "/"support"/"billing"/"usage-allowance"/" then select "My broadband usage allowance"....

    "eir Fibre (Unlimited) and eir Fibre Extreme packages are subject to a fair usage policy of 1TB (1,000GB) per month. 
    Usage in excess if this is subject to a charge of €2.50 for every 10 GB up to a maximum of €100 per month (values inclusive of VAT).
    This charging is not applicable to new or updated eir Fibre packages ordered after July 25th 2018. Existing eir Fibre customers may request to update their package, subject to current terms and conditions, by contacting our web chat team"

    I in a chat with Akshay currently....it not going to well!!!!

    {update} - Akshay couldn't help me...directed me to 1901
    He said "I understand your concern, but you have to terminate your contract and then start a new contract to avail unlimited broadband services."
    that chat client is pointless. staff on it are worse that useless. all they do is ask you to confirm all your details followed by I am sorry you need to call 1901. then they ask you to give them a good review on a follow up survey . this  happens no matter what you ask them.


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    #235
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    They fixed my VOIP by re-sending the settings to my router
    So if it's something that can be fixed by pressing one button they can help.
    But for anything outside of the most basic of requests they can't help. 


  • Options
    #236
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Dcully wrote: »
    I know, crazy scenario.
    Do you think you will ever use more than 1TB in a month? It's the only way to find out.


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    #237
    Dcully
    Moderators, Computer Games Moderators Posts: 14,711 Mod ✭✭✭✭Dcully


    Maybe winter months when my 2 teens are on netflix/youtube and i binge watch stuff with the wife ,other than that i would of thought no but according to eir i hit 900GB this month, closest ive come to that previously was 590GB.

    Part of me is asking myself why have i not gone to sky since im now out of contract, but i had major hassle with them before and i fear the same, they made 2 accounts and charged me double and took months to sort out.


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    #238
    alanhiggyno1
    Registered Users Posts: 1,498 ✭✭✭alanhiggyno1


    Dcully wrote: »
    Maybe winter months when my 2 teens are on netflix/youtube and i binge watch stuff with the wife ,other than that i would of thought no but according to eir i hit 900GB this month, closest ive come to that previously was 590GB.

    Part of me is asking myself why have i not gone to sky since im now out of contract, but i had major hassle with them before and i fear the same, they made 2 accounts and charged me double and took months to sort out.

    Don't go near sky anyway had nothing but trouble with them


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    #239
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,928 Mod ✭✭✭✭whiterebel


    Too late for me. Eir customer service is a complete waste of time and energy. Only effort they put in is cancellations, trying to keep you when it's too late. No-one has any idea there where they get their broadband usage figures from. They can't tell you which days, what times etc. How they are allowed to charge for a service that they obviously can't stand over is a stain on Comreg and any shred of respectability they may have had.
    BB and 1 mobile, with another mobile on the way going next month. I'll have a look at Sky and Airwave.


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    #240
    Peppa Cig
    Registered Users Posts: 997 ✭✭✭Peppa Cig


    Dcully wrote: »
    Maybe winter months when my 2 teens are on netflix/youtube and i binge watch stuff with the wife ,other than that i would of thought no but according to eir i hit 900GB this month, closest ive come to that previously was 590GB.

    Part of me is asking myself why have i not gone to sky since im now out of contract, but i had major hassle with them before and i fear the same, they made 2 accounts and charged me double and took months to sort out.

    Switch to Airwire or Digiweb for proper customer service/customer care.


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    #241
    Dcully
    Moderators, Computer Games Moderators Posts: 14,711 Mod ✭✭✭✭Dcully


    Peppa Cig wrote: »
    Dcully wrote: »
    Maybe winter months when my 2 teens are on netflix/youtube and i binge watch stuff with the wife ,other than that i would of thought no but according to eir i hit 900GB this month, closest ive come to that previously was 590GB.

    Part of me is asking myself why have i not gone to sky since im now out of contract, but i had major hassle with them before and i fear the same, they made 2 accounts and charged me double and took months to sort out.

    Switch to Airwire or Digiweb for proper customer service/customer care.
    Have you experience with them ? would be great to hear from some of their customers.
    Are they totally unlimited?

    Just looking at my eir page to see if anything changed and noticed usage for September has gone up to 920GB since being 890GB yesterday yet we are in October and i would not have used that in a single day without any downloads , what a joke.
    Is this the eir 2 days behind syndrome rearing its ugly head?


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