Tescomobile stole my data

anotherfinemess

With one day left to go on my monthly pay as you go plan I still had some calls and gigabytes remaining, plus a grand plan on how to use them up. While I was on the tesco website I decided to put in enough euros to cover the next payment and hey presto ALL MY CALLS AND DATA DISAPPEARED. The woman I spoke to about it sounded like a computer, she kept repeating ' it's company policy', and I could sense the smirk on her with every repetition. This is THEFT, plain and simple, and this next month with a company that steals from its customers as a matter of company policy will likely be my last.

Mike Hoch

They're all cowboys. Three went and changed their monthly top up window from being a calender month (i.e. 27th of one month to the 27th of the next, regardless of it being a 28, 29, 30 or 31 day month) to 28 days clear. Top up date used to fall nicely infront of pay day, now it falls 5 or so days before and continues to go back further every month.

Potential-Monke

Make a complaint to ComReg.

Pa8301

As long as they didn't steal your kidneys.

Hector Bellend

Have a ****.

GreeBo

Mike Hoch wrote: »

TTop up date used to fall nicely infront of pay day, now it falls 5 or so days before and continues to go back further every month.

It'll soon be back to just in front of payday so!

cml387

The magic of mobile phones is that they persuade people to fork out money for something they don't really need.
Forty euros a month to be able to snapchat pictures of your food to your friends?

Cutie 3.14

Mike Hoch wrote: »

They're all cowboys. Three went and changed their monthly top up window from being a calender month (i.e. 27th of one month to the 27th of the next, regardless of it being a 28, 29, 30 or 31 day month) to 28 days clear. Top up date used to fall nicely infront of pay day, now it falls 5 or so days before and continues to go back further every month.

Yeah this has been so annoying, I get caught out every month!

I get the warning text and think god its not the 18th already is it!? Nope, only the 11th ....hmph!

Birneybau

cml387 wrote: »

The magic of mobile phones is that they persuade people to fork out money for something they don't really need.
Forty euros a month to be able to snapchat pictures of your food to your friends?

They're doing it wrong so. €20 every 28 days for me, of which I keep €10, that I can use on Google play store.

ED E

After hours should have a minimum of 500 posts to start a thread.

ibFoxer

cml387 wrote: »

The magic of mobile phones is that they persuade people to fork out money for something they don't really need.
Forty euros a month to be able to snapchat pictures of your food to your friends?

Far as i can tell, its not food people are snapchatting.

cml387

ibFoxer wrote: »

Far as i can tell, its not food people are snapchatting.

I know. I was being kind.

That people will spend forty euros a month in order to drunk-share pictures of their naked self for the world to see is symptomatic of the maelstrom into which civilisation is being sucked.

Donald Trump

Hector Bellend wrote: »

Have a ****.

Get into the habit of **** more


There'll be no data wasted then


Continuous high-definition smut

RobbingBandit

ibFoxer wrote: »

Far as i can tell, its not food people are snapchatting.

No it is not



80085 58008

pleas advice

It's pronounced 'data'

jamesbere

ED E wrote: »

After hours should have a minimum of 500 posts to start a thread.

Maybe 1000 should be better

Buford T. Justice XIX

anotherfinemess wrote: »

With one day left to go on my monthly pay as you go plan I still had some calls and gigabytes remaining, plus a grand plan on how to use them up. While I was on the tesco website I decided to put in enough euros to cover the next payment and hey presto ALL MY CALLS AND DATA DISAPPEARED. The woman I spoke to about it sounded like a computer, she kept repeating ' it's company policy', and I could sense the smirk on her with every repetition. This is THEFT, plain and simple, and this next month with a company that steals from its customers as a matter of company policy will likely be my last.

Perhaps it might be best to discuss this with Tesco mobile themselves on their forum here?


https://www.boards.ie/ttforum/1542


I reckon you will have a better chance of resolving this by talking to them than not.

colm_mcm

I still don’t get what they did? OP topped up and then had no service, or they just stuck on a new 28 day plan for the OP a day early?

Thoughtform

colm_mcm wrote: »

I still don’t get what they did? OP topped up and then had no service, or they just stuck on a new 28 day plan for the OP a day early?

They did what the OP signed up to.

colm_mcm

Thoughtform wrote: »

They did what the OP signed up to.

I get you I think. So say they had a plan with 50gb and 1000 minutes and had 10gb and 100 minutes left before they topped up, now they have 50gb and 1000 minutes and not 60gb and 1100 minutes

That sort of thing?

Thoughtform

colm_mcm wrote: »

I get you I think. So say they had a plan with 50gb and 1000 minutes and had 10gb and 100 minutes left before they topped up, now they have 50gb and 1000 minutes and not 60gb and 1100 minutes

That sort of thing?

Well they were advised it's company policy so it would be contained in the terms and conditions they agreed to. It's likely my point won't be appreciated and I'm not trying to be contrarian but that is the reality. A customer doesn't have grounds to complain about a policy they agreed to.

Ursus Horribilis

These are the same cowboys who have been known to cut their customers off without warning https://www.boards.ie/ttfthread/2057590673

Graces7

hmmmm.. I am with tescomobile pay as you go but did not take out any contract. I put money on online at need. Never a problem

pickarooney

Get a bill pay phone like a normal person.

Canis Lupus

Hector Bellend wrote: »

Have a ****.

They stole his pornhub data allowance.