Why is there so many problems with my eir

Re_Evolution7

I have so many problems with My Eir. First, it says it has a problem logging in even when I AM SURE I have entered all details correct, it does log in like 5% of the time, I try using Eir web chat, but everyone suggests me to reset my password which I do, but it doesn't help.
A 2nd problem I have is with the my eir app, it says 'Request was denied for security', for some reason when I enter my email correctly. Any fix for these 2 problems
Edit: now I get an error saying 'This device contains a certificate that can't be trusted' and the my eir app closes

eir: Thomas

Re_Evolution7 wrote: »

I have so many problems with My Eir. First, it says it has a problem logging in even when I AM SURE I have entered all details correct, it does log in like 5% of the time, I try using Eir web chat, but everyone suggests me to reset my password which I do, but it doesn't help.
A 2nd problem I have is with the my eir app, it says 'Request was denied for security', for some reason when I enter my email correctly. Any fix for these 2 problems
Edit: now I get an error saying 'This device contains a certificate that can't be trusted' and the my eir app closes

Hi Re_Evolution7 ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Doctor Nick

Re_Evolution7 wrote: »

I have so many problems with My Eir. First, it says it has a problem logging in even when I AM SURE I have entered all details correct, it does log in like 5% of the time, I try using Eir web chat, but everyone suggests me to reset my password which I do, but it doesn't help.
A 2nd problem I have is with the my eir app, it says 'Request was denied for security', for some reason when I enter my email correctly. Any fix for these 2 problems
Edit: now I get an error saying 'This device contains a certificate that can't be trusted' and the my eir app closes

When did that start for you? I've been having exact same problems since Friday.

eir: Thomas

Doctor Nick wrote: »

Re_Evolution7 wrote: »

I have so many problems with My Eir. First, it says it has a problem logging in even when I AM SURE I have entered all details correct, it does log in like 5% of the time, I try using Eir web chat, but everyone suggests me to reset my password which I do, but it doesn't help.
A 2nd problem I have is with the my eir app, it says 'Request was denied for security', for some reason when I enter my email correctly. Any fix for these 2 problems
Edit: now I get an error saying 'This device contains a certificate that can't be trusted' and the my eir app closes

When did that start for you? I've been having exact same problems since Friday.

Hi Doctor Nick,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

*If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

spongerobinson

This is clearly a bigger issue. My Eir on Android started doing this for me last week too. Check out the reviews on Play Store...seems to be happening to a huge amount of people.

eir: Thomas

spongerobinson wrote: »

This is clearly a bigger issue. My Eir on Android started doing this for me last week too. Check out the reviews on Play Store...seems to be happening to a huge amount of people.

Hi spongerobinson ,


If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

spongerobinson

eir: Thomas wrote: »

Hi spongerobinson ,


If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

PM sent, thanks.

eir: Thomas

spongerobinson wrote: »

eir: Thomas wrote: »

Hi spongerobinson ,


If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

PM sent, thanks.

I have received your PM and I will respond shortly.

Thanks

Thomas

grouchyman

 

Re_Evolution7 wrote: »

I have so many problems with My Eir. First, it says it has a problem logging in even when I AM SURE I have entered all details correct, it does log in like 5% of the time, I try using Eir web chat, but everyone suggests me to reset my password which I do, but it doesn't help.
A 2nd problem I have is with the my eir app, it says 'Request was denied for security', for some reason when I enter my email correctly. Any fix for these 2 problems
Edit: now I get an error saying 'This device contains a certificate that can't be trusted' and the my eir app closes

I'm getting this as well. 

eir: Thomas

grouchyman wrote: »

 

Re_Evolution7 wrote: »

I have so many problems with My Eir. First, it says it has a problem logging in even when I AM SURE I have entered all details correct, it does log in like 5% of the time, I try using Eir web chat, but everyone suggests me to reset my password which I do, but it doesn't help.
A 2nd problem I have is with the my eir app, it says 'Request was denied for security', for some reason when I enter my email correctly. Any fix for these 2 problems
Edit: now I get an error saying 'This device contains a certificate that can't be trusted' and the my eir app closes

I'm getting this as well. 

Hi All,

We have identified there is an issue, we are currently investigating it and will update you as soon as it has been resolved.

Thanks

Thomas

spongerobinson

Is sorted for me now, after an update to My Eir app came through last night.

eir: Thomas

spongerobinson wrote: »

Is sorted for me now, after an update to My Eir app came through last night.

I'm glad to hear it has been resolved.

Thanks

Thomas

Re_Evolution7

eir: Thomas wrote: »

Hi Re_Evolution7 ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

I have sent a pm, please check it