access to eir sports mobile

spongerobinson

Hi folks,

I changed plan the other day to the new SIMO eir mobile connect - 30 day. When I try to log in to the eir sports app, I get a message saying my account is not eligible. Is there some way of sorting this? Could it be because I was previously on an ineligible plan, and something needs to be done at your end?

thanks

eir: Tracey

spongerobinson wrote: »

Hi folks,

I changed plan the other day to the new SIMO eir mobile connect - 30 day. When I try to log in to the eir sports app, I get a message saying my account is not eligible. Is there some way of sorting this? Could it be because I was previously on an ineligible plan, and something needs to be done at your end?

thanks

Hi spongerobinson, 

I'm sorry to hear this. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks 

Tracey 

spongerobinson

eir: Tracey wrote: »

Hi spongerobinson, 

I'm sorry to hear this. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks 

Tracey 

PM sent, thanks.

arch_stanton

spongerobinson wrote: »

PM sent, thanks.

I received a text this morning saying that I now have eir sports ( old €25 unlimited calls, 15 gb data plan) but I also get an error when logging in. Pm on the way.

eir: Thomas

arch_stanton wrote: »

spongerobinson wrote: »

PM sent, thanks.

I received a text this morning saying that I now have eir sports ( old €25 unlimited calls, 15 gb data plan) but I also get an error when logging in. Pm on the way.

Hi arch_stanton ,

If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

arch_stanton

eir: Thomas wrote: »

arch_stanton wrote: »

spongerobinson wrote: »

PM sent, thanks.

I received a text this morning saying that I now have eir sports ( old €25 unlimited calls, 15 gb data plan) but I also get an error when logging in. Pm on the way.

Hi arch_stanton ,

If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

Thanks Thomas,

PM sent

spongerobinson

Hi folks,

Any update on this for me please? I'm paying for eir sport and can't access it.

Davexirl

Exact same problem for me, I changed my Sim only plan from an old meteor one today and I can't log in to eir sports on the app, even though I was giving a new account number by Eir. I have registered this on My Eir as well.

arch_stanton

I found the solution to my problem. I had the green icon app rather than the red one. Maybe I’m just a bit dim but it should be made clearer, either in the name of the apps or the error message when logging in if you have the wrong one.

Davexirl

arch_stanton wrote: »

I found the solution to my problem. I had the green icon app rather than the red one. Maybe I’m just a bit dim but it should be made clearer, either in the name of the apps or the error message when logging in if you have the wrong one.

Thanks, I just tried that solution and I get an error message saying my account is not eligible to use the app.

eir: Kyle

Davexirl wrote: »

arch_stanton wrote: »

I found the solution to my problem. I had the green icon app rather than the red one. Maybe I’m just a bit dim but it should be made clearer, either in the name of the apps or the error message when logging in if you have the wrong one.

Thanks, I just tried that solution and I get an error message saying my account is not eligible to use the app.

Hi there Davexirl

Please have a look here and just double check that everything is done correctly. If it is and you're still having issues, please let us know and we will assist you futher

-Kyle

spongerobinson

arch_stanton wrote: »

I found the solution to my problem. I had the green icon app rather than the red one. Maybe I’m just a bit dim but it should be made clearer, either in the name of the apps or the error message when logging in if you have the wrong one.

Good work! That appears to have been the issue. I agree, should be a bit clearer. Logical thing to do is search for 'Eir Sports' and download the first app you see.

spongerobinson

On this topic, I noticed on Google Play Store the description says "Enjoy all the fun and excitement of eir Sport without using any of you mobile data allowance."

Is that true, that it doesn't use data allowance?

glic83

Pm sent also @eir: Tracey

glic83

Any update on this?

Davexirl

eir: Kyle wrote: »

Hi there Davexirl

Please have a look here and just double check that everything is done correctly. If it is and you're still having issues, please let us know and we will assist you futher

-Kyle

Mine started working over the weekend, maybe it just took time to register on your system.

Thanks for your help

eir: Thomas

Davexirl wrote: »

eir: Kyle wrote: »

Hi there Davexirl

Please have a look here and just double check that everything is done correctly. If it is and you're still having issues, please let us know and we will assist you futher

-Kyle

Mine started working over the weekend, maybe it just took time to register on your system.

Thanks for your help

I'm glad to hear that it's up and running.

Please do not hesitate to get back in contact with us here if you experience any further issues.

Thanks

Thomas

glic83

eir: Thomas wrote: »

I'm glad to hear that it's up and running.

Please do not hesitate to get back in contact with us here if you experience any further issues.

Thanks

Thomas

Hi I sent a message the other day about this, is there any chance someone could look into this for me.

Thanks

eir: Tracey

glic83 wrote: »

eir: Thomas wrote: »

I'm glad to hear that it's up and running.

Please do not hesitate to get back in contact with us here if you experience any further issues.

Thanks

Thomas

Hi I sent a message the other day about this, is there any chance someone could look into this for me.

Thanks

Hi glic83, 

I've responded to your PM there now. 

Thanks 

Tracey 

luvlyjubbly

Hi, I'm on 30 day SIM only also but I'm getting the not eligible error message too, can you check if I'm eligible?
Thanks

eir: Thomas

luvlyjubbly wrote: »

Hi, I'm on 30 day SIM only also but I'm getting the not eligible error message too, can you check if I'm eligible?
Thanks

Hi luvlyjubbly ,

If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

luvlyjubbly

eir: Thomas wrote: »

luvlyjubbly wrote: »

Hi, I'm on 30 day SIM only also but I'm getting the not eligible error message too, can you check if I'm eligible?
Thanks

Hi luvlyjubbly ,

If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

Thank Thomas, PM sent

eir: Tracey

luvlyjubbly wrote: »

Hi, I'm on 30 day SIM only also but I'm getting the not eligible error message too, can you check if I'm eligible?
Thanks

Hi luvlyjubbly, 

Feel free to PM me your mobile, PIN, full name on the account and address and I'll clarify this for you. 

Thanks 

Tracey

luvlyjubbly

eir: Tracey wrote: »

luvlyjubbly wrote: »

Hi, I'm on 30 day SIM only also but I'm getting the not eligible error message too, can you check if I'm eligible?
Thanks

Hi luvlyjubbly, 

Feel free to PM me your mobile, PIN, full name on the account and address and I'll clarify this for you. 

Thanks 

Tracey

thanks Tracey PM sent

eir: Tracey

luvlyjubbly wrote: »

eir: Tracey wrote: »

luvlyjubbly wrote: »

Hi, I'm on 30 day SIM only also but I'm getting the not eligible error message too, can you check if I'm eligible?
Thanks

Hi luvlyjubbly, 

Feel free to PM me your mobile, PIN, full name on the account and address and I'll clarify this for you. 

Thanks 

Tracey

thanks Tracey PM sent

Perfect, thanks. 

I'll come back to you soon through PM's. 

Thanks

Tracey

Happyilylost

I can't post a new thread hopefully someone can help me. I haven't used this Eir Sports app in a couple of years. I've logged in and all I'm getting is this programme is unavailable to watch in this region on every channel. Is there something I need update?

eir: Tracey

Happyilylost wrote: »

I can't post a new thread hopefully someone can help me. I haven't used this Eir Sports app in a couple of years. I've logged in and all I'm getting is this programme is unavailable to watch in this region on every channel. Is there something I need update?

Hi Happyilylost, 

I'm sorry to hear this. 

If you send me on your account number, full name on the account, email address and date of birth I'll be able to look into this for you. 

Thanks 

Tracey 

lukeeman

Is there any update on this problem

F34

Hi guys I’m having the same issue have signed up to connect 30 day sim only plan and it’s saying my account is not eligible. Don’t know if it makes any difference that there is two numbers on the account.

luvlyjubbly

Hi, any update eir support, still not working for me

glic83

luvlyjubbly wrote: »

Hi,  any update eir support, still not working for me

Could be you were sent the message in error like me, I was told the simo plan l was on was eligible, even though I had a text saying otherwise, took 4 weeks for this to be figured out