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My upgrade pushed back

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  • 01-08-2018 7:06pm
    #1
    littelady
    Closed Accounts Posts: 340 ✭✭


    Hi There,

    My last call to you guys I asked when my next upgrade was. Response 14thof sept i explained my phone is in bits and iI was told ok we will gibegive yyou an upgrgrade oon 14th14th of auAug. ..chanced my luck todatoday was toltold I would hhave to waiwait until nov.

    I know you cut backback on early upgrades but going back on your woword is not on.

    As you ccan tell frfrom my texttexts I'm iin a bad need oof a phone. I'm happy to cancel my direct debit.


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    littelady wrote: »
    Hi There,

    My last call to you guys I asked when my next upgrade was. Response 14thof sept i explained my phone is in bits and iI was told ok we will gibegive yyou an upgrgrade oon 14th14th of auAug. ..chanced my luck todatoday was toltold I would hhave to waiwait until nov.

    I know you cut backback on early upgrades but going back on your woword is not on.

    As you ccan tell frfrom my texttexts I'm iin a bad need oof a phone. I'm happy to cancel my direct debit.
    Hi littelady ,

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas


  • Options
    #3
    littelady
    Closed Accounts Posts: 340 ✭✭littelady


    littelady wrote: »
    Hi There,

    My last call to you guys I asked when my next upgrade was. Response 14thof sept i explained my phone is in bits and iI was told ok we will gibegive yyou an upgrgrade oon 14th14th of auAug. ..chanced my luck todatoday was toltold I would hhave to waiwait until nov.

    I know you cut backback on early upgrades but going back on your woword is not on.

    As you ccan tell frfrom my texttexts I'm iin a bad need oof a phone. I'm happy to cancel my direct debit.
    So boardsies....the outcome is; eir will not honour their word and will not process early upgrades even when promised.

    Not a happy customer. ...over 15 years with meteor-eir 


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    littelady wrote: »
    littelady wrote: »
    Hi There,

    My last call to you guys I asked when my next upgrade was. Response 14thof sept i explained my phone is in bits and iI was told ok we will gibegive yyou an upgrgrade oon 14th14th of auAug. ..chanced my luck todatoday was toltold I would hhave to waiwait until nov.

    I know you cut backback on early upgrades but going back on your woword is not on.

    As you ccan tell frfrom my texttexts I'm iin a bad need oof a phone. I'm happy to cancel my direct debit.
    So boardsies....the outcome is; eir will not honour their word and will not process early upgrades even when promised.

    Not a happy customer. ...over 15 years with meteor-eir 
    I completely understand your frustrations at this time.

    I'm sorry it's not better news.

    Thanks

    Thomas


  • Options
    #5
    Masala
    Registered Users Posts: 3,493 ✭✭✭Masala


    So.... good time to move then. You a brand customer for someone else.. so they might do a good deal. You got 3 months now to shop around.


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