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Switched Accounts. Still receiving bills after cancelling old account multiple times

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  • 01-08-2018 7:32pm
    #1
    Seweryn
    Registered Users Posts: 4,487 ✭✭✭


    Hello,

    I have decided to post here with a few problems I am experiencing for the last 6 months as I can't get them resolved by calling Eir Customer Care.
    Just to let you know, I am your continuous customer since 2005.

    I moved our services to the new fibre broadband earlier this year after a couple of surveys that have been carried out.  The old account was cancelled at the same time, however (after multiple calls asking about this issue) I am still receiving bills for the old account.  Can you please close my old account and stop sending me bills for it?

    The second issue is the landline service - the landline is out of service for about a month.  Can you please check this also.

    I would appreciate your action on this.


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Seweryn wrote: »
    Hello,

    I have decided to post here with a few problems I am experiencing for the last 6 months as I can't get them resolved by calling Eir Customer Care.
    Just to let you know, I am your continuous customer since 2005.

    I moved our services to the new fibre broadband earlier this year after a couple of surveys that have been carried out.  The old account was cancelled at the same time, however (after multiple calls asking about this issue) I am still receiving bills for the old account.  Can you please close my old account and stop sending me bills for it?

    The second issue is the landline service - the landline is out of service for about a month.  Can you please check this also.

    I would appreciate your action on this.
    Hi Seweryn,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    *If you PM me your full name and your account number, both old and new. I would be happy to look into this for you.

    Thanks

    Thomas


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