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Why does sending 'Balance Data' to 50104 not work anymore?

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  • 02-08-2018 11:38am
    #1
    redt0m
    Registered Users Posts: 346 ✭✭


    This was working fine last month, but I'm not getting any replies to it now.


Comments

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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    redt0m wrote: »
    This was working fine last month, but I'm not getting any replies to it now.
    Hi redt0m ,


    I have escalated this on to our technical department for an update I will let know you as soon as possible.

    Thanks

    Thomas


  • Options
    #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    I have recieved an update for our technical department that there is currently an issue with this feature and it is being investigated internally.

    We have no timeframe currently as to when this will be resolved.

    Thanks

    Thomas


  • Options
    #4
    davo2001
    Registered Users Posts: 3,318 ✭✭✭davo2001


    Having the same issue, sending "Offer" or "Balance data" to 50104 yeilds no respond.

    Also getting the following when I open the Eir app on Android.

    XguLtAK.jpg


  • Options
    #5
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    davo2001 wrote: »
    Having the same issue, sending "Offer" or "Balance data" to 50104 yeilds no respond.

    Also getting the following when I open the Eir app on Android.

    "This device contains a certificate which is not trusted. The app will now close"
    Hi davo2001 ,

    Please see the above reply I have posted.

    Thanks

    Thomas


  • Options
    #6
    davo2001
    Registered Users Posts: 3,318 ✭✭✭davo2001


    eir: Thomas wrote: »
    davo2001 wrote: »
    Having the same issue, sending "Offer" or "Balance data" to 50104 yeilds no respond.

    Also getting the following when I open the Eir app on Android.

    "This device contains a certificate which is not trusted. The app will now close"
    Hi davo2001 ,

    Please see the above reply I have posted.

    Thanks

    Thomas
    And what about the app issue?


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  • Options
    #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    davo2001 wrote: »
    eir: Thomas wrote: »
    davo2001 wrote: »
    Having the same issue, sending "Offer" or "Balance data" to 50104 yeilds no respond.

    Also getting the following when I open the Eir app on Android.

    "This device contains a certificate which is not trusted. The app will now close"
    Hi davo2001 ,

    Please see the above reply I have posted.

    Thanks

    Thomas
    And what about the app issue?
    We have identified there is an issue, we are currently investigating it and will update you as soon as it has been resolved.

    Thanks

    Thomas


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