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Have no details in myeir and loss of access to Eir Sport Mobile

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  • 05-08-2018 2:09pm
    #1
    Vicxas
    Registered Users Posts: 15,374 ✭✭✭✭


    Hi,

    I recently switched to a Sim-Only plan from Bill with your customer care team and they needed to port me from the Legacy Meteor system.

    However now i cant access Eir Sport Mobile or myeir it tells me " This Number is no longer Active"

    I tried to get in touch with your customer care team chat but they have told me that the details im giving them are incorrect, despite the face that i have called and chatted with them before using the same details, something must have gone wrong during the migration. 

    Can someone please help me out. 


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Vicxas wrote: »
    Hi,

    I recently switched to a Sim-Only plan from Bill with your customer care team and they needed to port me from the Legacy Meteor system.

    However now i cant access Eir Sport Mobile or myeir it tells me " This Number is no longer Active"

    I tried to get in touch with your customer care team chat but they have told me that the details im giving them are incorrect, despite the face that i have called and chatted with them before using the same details, something must have gone wrong during the migration. 

    Can someone please help me out. 
    Hi Vicxas ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas


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